10-key (Tenkey) Numeric Keypad, Administrative Skills, Background Investigation, Communication Skills, Customer Support/Service, Data Entry, Detail Oriented, Electronic Data Interchange (EDI), Mathematics, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Order Management, Organizational Skills, Presentation/Verbal Skills, Record Keeping, Team Player, Textile Industry, Time Management, Writing Skills
Customer Service Representative
Location: CSC Building, Mount Holly, NC
Company: American & Efird (A&E)
Job Type: Full-Time | Onsite
Hours: Monday - Friday, 8:00am- 5:00pm
What You’ll Do
- Serve as the primary liaison between A&E and customers
- Work safely in a fast-paced office environment
- Process and manage customer orders accurately and efficiently
- Respond to customer inquiries via phone, email, fax, or EDI systems
- Provide administrative support to the Customer Service team
- Maintain accurate records and ensure timely follow-up on requests
- Collaborate with internal teams to meet customer needs
- Perform additional duties as assigned based on business needs
- Interact professionally and respectfully with team members, vendors, and visitors
What We’re Looking For
Required Qualifications
- Minimum of 1 year of customer service experience (textile industry preferred)
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Strong data entry and 10-key skills with good basic math ability
- Excellent verbal and written communication skills
- High attention to detail with strong organizational skills
- Self-motivated with the ability to manage multiple priorities
- Ability to work both independently and in a team environment
Why Join American & Efird?
- Stable, full-time schedule (Monday–Friday)
- Opportunity to work with a global leader in the textile industry
- Collaborative team environment
Additional Information
- Must successfully complete drug screening and background check
Equal Opportunity Employer / Veterans / Individuals with Disabilities
American & Efird (A&E)â¯providesâ¯equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.