Call Volume, Communication Skills, Consumer Promotions, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Service Software, Customer Support/Service, Data Entry, Data Quality, Dental Insurance, Establish Priorities, HVAC, Maintenance - Electrical, Maintenance - HVAC, Maintenance - Plumbing, Maintenance Services, Multitasking, Organizational Skills, Presentation/Verbal Skills, Pricing, Resolve Customer Issues, Service Delivery, Small Business, Time Management, United States Department of Energy (DOE), Vision Plan, Writing Skills
Who We Are:
At CPI, we blend a small business feel with the benefits of a large and stable organization. Our hard-working teams contribute to the company's success and are rewarded with ongoing training, full benefits, and 401k match
The Customer Service Representative will be responsible for providing exceptional customer service by addressing inquiries, booking service calls, making outbound calls, and ensuring our field staff has jobs scheduled. This role requires excellent communication skills, the ability to manage multiple tasks, and a proactive approach to keeping our service team busy and on track.
Benefits:
- 401(k) Retirement Plan
- Comprehensive Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off (PTO)
- PAYRATE $18-$24 (DOE)
Key Responsibilities:
- Respond to customer inquiries via phone or email in a timely and professional manner.
- Schedule service calls and appointments for HVAC, electrical, and plumbing services, ensuring that field staff has a full schedule of jobs to run.
- Make outbound calls to customers to follow up on inquiries, service requests, and bookings.
- Confirm appointments with customers and make any necessary adjustments to schedules.
- Ensure accurate data entry and update customer records in the CRM system.
- Monitor job status and coordinate with the field staff to ensure timely service delivery.
- Provide customers with accurate information regarding service options, availability, and pricing.
- Manage and prioritize a high volume of calls to ensure efficiency and productivity.
- Work closely with the scheduling team to optimize field staff assignments and minimize downtime.
- Communicate with customers about promotions, discounts, and available services.
Qualifications:
- Minimum of 1-2 years of experience in customer service, preferably in the Plumbing or HVAC industry.
- Excellent verbal and written communication skills.
- Strong organizational and time management abilities.
- Ability to multitask and manage high volumes of inbound and outbound calls.
- Proficient in using customer service software and CRM systems.
- Positive attitude and a strong commitment to customer satisfaction.
- Ability to work in a fast-paced environment.
- Willingness to learn and adapt to new technologies and procedures.
Schedule:
MONDAY - FRIDAY
Apply Today!
We are an equal opportunity employer. We provide equal employment opportunities to everyone, regardless of their race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability. We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, you will be contacted by a recruiter.
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CPI Plumbing, Heating & Cooling