At YourMechanic, we have a vision that car repair should be as easy as buying a book on Amazon. We believe that life is too short to spend time in the waiting room of an auto shop. We believe that people deserve a car repair experience that is hassle-free and totally transparent. At YourMechanic, we are making this happen. With a few clicks on our app or website, a top-rated mechanic comes to your home or office to fix your car. Welcome to Car Repair 2.0!
We are looking for a Customer Service Representative to provide support to our customers and mechanic partners nationwide. The ideal candidate is comfortable working for a startup and committed to creating a top-notch experience for our customers and partners.
RESPONSIBILITIES:
Provide high quality service and support to both customers and partners via phone as well as email, text, and/or chat
Solve problems and thoughtfully address issues experienced by customers and partners
Own your responsibilities and tasks
ProactiveIy seek opportunities for improving service and process
IDEAL CANDIDATE:
Minimum 1-2 years of experience in customer service
Excellent organizational, analytical, communication (written and oral), and interpersonal skills
Positive attitude and passion for success
Exceptional time management skills and ability to respond to inquiries quickly and effectively
Bachelor's degree or equivalent
We offer competitive pay / equity / benefits and other perks. Beyond that, we offer an opportunity to build something meaningful. Your work will redefine a massive industry ($150B a year), which is begging for disruption (read more here: http://techcrunch.com/2012/09/12/techcrunch-disrupt-sf-2012-winner/ ). You will empower thousands of mechanics to live a better life. We’re growing fast and offering the opportunity to build something that really matters.
YourMechanic is the industry leader in mobile vehicle repair, maintenance, and inspection, offering 500+ services to consumers and fleets across the U.S. and Canada.
Our mission is to leverage technology to service any vehicle, any place, any time. We’ve built the mobility platform of the future, enabling us to service vehicles at the point of need, increase asset yield, and lower total cost. Our mobile model and cloud-based platform replace shops’ physical infrastructure – allowing us to charge fleet owners less, pay more than shops, and attract top-tier mechanics and ASE-certified technicians. Above all, we value our customers’ happiness and satisfaction, whether we’re changing the brakes on a family’s minivan or enabling a commercial fleet of 3,000 to increase utilization.
With more than 1.3 million vehicles on the platform and one of the highest Net Promoter Scores in the business, we’re speeding towards our vision to enable quality auto services for any vehicle, any place, any time.
For fleet services and partnerships, contact: partners@yourmechanic.com
For media inquiries, contact: media@yourmechanic.com
To learn about becoming a technician on our platform visit: www.yourmechanic.com/automotive-technician-jobs