Administrative Skills, Billing, Communication Skills, Customer Satisfaction, Customer Support/Service, Data Entry, Equal Employment Opportunity (EEO), High School Diploma, Identify Issues, Inventory Management, Lift/Move 25 Pounds, Mathematics, Problem Solving Skills, SAP, Sales, Time Management
The Customer Representative role involves delivering exceptional customer service through phone and email support, addressing inquiries about orders, products, and services, and resolving issues efficiently.
- Handle inbound support calls, assist with sales, and act as a liaison to the sales team.
- Process and edit orders, provide quotes, and ensure timely delivery.
- Enter data accurately, manage inventory information, and follow up on shipments.
- Perform administrative tasks such as invoicing, filing, and report preparation.
- Troubleshoot customer concerns, coordinate with internal teams, and support overall customer satisfaction.
Minimum requirements include a high school diploma and customer service experience preferred. Key skills involve effective communication, basic math, system familiarity (SAP), and physical ability to perform tasks including lifting up to 25 pounds. The role offers benefits and requires adherence to equal opportunity employment standards.