Customer Service Representative

Atrium

Nanuet, NY

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JOB DETAILS

SALARY

$30–$35 Per Hour

SKILLS

Analysis Skills, Artificial Intelligence (AI), Business Administration, Business Support, Communication Skills, Customer Relations, Customer Relationship Management (CRM), Customer Satisfaction, Customer Service Management, Customer Support/Service, Develop and Maintain Customers, ERP (Enterprise Resource Planning), Establish Priorities, Follow Through, Genetics, Identify Issues, Interpersonal Skills, Interviewing Skills, Manufacturing, Materials Planning, Microsoft Office, Multitasking, Operational Support, Order Management, Order Processing, Organizational Skills, Personal Care, Pricing, Problem Solving Skills, Procurement Planning, Product Development, Project/Program Management, SAP, Sales Management, Scalable System Development, Service Delivery, Short Messaging Service (SMS), Supply Chain, Supply Chain Management, Supply Chain Operations, Team Player, Time Management

LOCATION

Nanuet, NY

POSTED

5 days ago

Client Overview:
Our client is a technology-driven enterprise specializing in innovative digital solutions for businesses of all sizes. They focus on developing scalable software products and services that streamline operations, enhance customer engagement, and drive measurable growth. Committed to quality and long-term partnerships, this organization supports their clients from initial consultation through deployment and ongoing optimization, ensuring that each solution delivers sustainable value and tangible business outcomes. They are currently looking to add a Customer Service Representative to their team in Nanuet, NY.

Salary/Hourly Rate:
$30/hr - $35/hr

Position Overview:
The Customer Service Representative will manage client accounts and serve as a key liaison between customers and internal teams. This role ensures accurate order processing, timely communication, and exceptional service delivery. The position collaborates closely with Supply Chain, Commercial, and Project Management teams to support seamless operations and customer satisfaction. Must be legally authorized to work in the United States.

Responsibilities of the Customer Service Representative:

Develop, issue, and maintain weekly communication with clients using open order reports to ensure transparency and accuracy.
Process and manage customer orders from entry through shipment, including raw material procurement, planning, and quality checks.
Verify order accuracy, pricing, and lead times, and coordinate any necessary changes directly with clients.
Provide exceptional customer service and support to maintain strong client relationships and satisfaction.
Partner with the Project Management team to ensure a smooth transition from product development to replenishment orders.
Collaborate with internal departments to confirm communication, manage timelines, troubleshoot issues, and finalize orders.
Manage customer complaint flow, including entry, return, rework, and shipment resolution.
Perform other duties as assigned to support business objectives.

Required Experience/Skills for the Customer Service Representative:

5+ years of experience in manufacturing, preferably within the cosmetics industry.
Strong organizational and follow-through skills with the ability to multitask and prioritize effectively.
Proficiency in Microsoft Office.
Excellent customer service and relationship management skills.
Effective time management and problem-solving abilities.
Outstanding interpersonal communication skills for both internal and external stakeholders.

Preferred Experience/Skills for the Customer Service Representative

Experience in supply chain or commercial operations within a manufacturing environment.
SAP experience is preferred.
Familiarity with order management systems and ERP platforms.
Ability to work collaboratively in a fast-paced, team-oriented environment.
Strong analytical skills to identify and resolve operational issues.
Knowledge of cosmetics or personal care product development processes.

Education Requirements:

Bachelor's degree in Business Administration, Supply Chain Management, or a related field is preferred.
An equivalent combination of education and experience will be considered.

Benefits:

Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

About Atrium:What you do matters. Guided by our Applicant-Centric™ approach, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team committed to your growth and success.
By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy .

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO

Position ID: 395142

About the Company

Atrium

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