JOB SUMMARY
The Customer Service Representative plays a critical role in customer execution, operational performance, and supply chain coordination within a fast-paced manufacturing environment. This position manages the full customer order lifecycle, ensuring accurate order processing, proactive communication, and on-time fulfillment.
Serving as a key liaison between customers and internal teams — including Production, Supply Chain, Logistics, Sales, Finance, Quality, Shipping, and Warehouse Operations — this role drives seamless execution and delivers a high level of customer satisfaction.
The ideal candidate is detail-oriented, proactive, and solutions-driven, with strong communication, analytical, and organizational skills. Success in this role requires the ability to manage competing priorities, anticipate risks, resolve issues quickly, and thrive in a dynamic, team-focused environment.
KEY RESPONSIBILITIES
- Manage the full lifecycle of customer orders from receipt through shipment confirmation with a high degree of accuracy and responsiveness.
- Review and validate customer orders, pricing, freight terms, status updates and issue resolution to ensure flawless execution.
- Maintain strong ownership of customer commitments by proactively identifying and resolving fulfillment risks before they impact delivery performance.
- Monitor and prioritize open orders daily to align customer expectations with production and fulfillment capabilities.
- Serve as the primary point of contact for customer order inquiries, order status updates, and issue resolution.
- Build and maintain strong customer relationships through responsive communication and operational excellence.
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Requirements
Qualifications
- 3+ years of experience in order management, customer operations, supply chain, logistics, or manufacturing environments.
- Experience working within ERP systems required; Plex and EDI experience strongly preferred.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Excellent communication, problem-solving, and cross-functional collaboration skills.
- Highly detail-oriented with strong follow-through and a sense of urgency.
- Proficiency in Microsoft Excel and operational reporting tools preferred.
- Solid understanding of supply chain, inventory management, and fulfillment processes.
Benefits
Comprehensive Benefits Package including:
Medical, Dental, Vision, FSA/HSA, Life and AD&D insurance, Short-term Disability, Long-term Disability, Supplemental Life and AD&D Insurance, 401(k) matching, Accident Insurance, Critical Illness Insurance, Employee Assistance Program, Gym Membership Reimbursement, Paid Time Off, Paid Holidays.