Customer Service Representative

Pure Water Pools of Naples is a full service pool company focusing on providing superior pool service and repairs to our customers.

Purpose:

• Pure Water Pools of Naples is looking for a full-time customer service representative to join our team.
• Position is Monday through Friday, 8am to 5pm, totaling 40 hours per week. No nights or weekends!
• Applicant needs to be organized, efficient and have strong problem-solving skills to assist current and future customers with understanding our products and services, overcome complaints and provide practical responses to all customer situations.
• Benefits include: 401K, 401K matching, paid time off, growth opportunities

Key Responsibilities:

• Answering phones, creating jobs, and offering a warm welcome to staff and visitors.
• Making outbound calls, text and email to potential customers.
• Calling, texting or emailing current customers in regards to proposed work, memberships or payments.
• Coordinating the flow of information and supplies to and from technicians.
• Maintaining inventory of office supplies to ensure smooth daily operations.
• Scheduling and coordinating staff meetings, gatherings, and events.
• Work with other office personnel to accomplish administrative tasks promptly.
• Maintaining our in-house pricing catalog.

Qualifications & Requirements:

• Provide excellent customer service and sales support in an office setting.
• Strong written and verbal communication skills.
• Knowledge of computer systems and software.
• Excellent ability to multi-task through systems and applications, accessing multiple screens and tabs.
• The role is mainly sedentary, there are times when light lifting of office and job supplies are required.
• Knowledge in the pool service industry is a plus, but not required.
• High school diploma or equivalent.

PLEASE NOTE: Pure Water Pools of Naples is an equal opportunity employer and reserves the right to change, modify or add to the duties and essential functions at any time.

As a full-service swimming pool company, we can handle all your pool needs. We provide weekly pool cleaning service for commercial and residential properties, as well as diagnose pool equipment issues and make repairs or install new equipment. We specialize in the service, repair, and installation of gas pool heaters. We can even assist you in pool renovation projects including resurfacing, decking, and tile to help you create the beautiful backyard of your dreams.