Customer Service Representative

Why Coolray TN?

Come join a company that puts people first. Our team is comprised of exceptional people who are passionate about their talents and abilities. We challenge and channel our team members’ intelligence and ingenuity and provide them with a sense of purpose & achievement! If you're ready to chase your dreams, apply today and our recruiting team will help you through the process.

As a Customer Service Representative, you will work with inbound and outbound calls in our service-focused call center. We are seeking a positive and customer-centric CSR to join our team. This person should be available to work evenings (as late as 7pm) and weekends onsite, full time (five days/week).

BENEFITS WE OFFER 

• Base hourly rate $19-22/hour
• Accrued PTO and 8 Paid Holidays
• 401k with company match up to 30% of your contribution
• Professional development opportunities and continuous on-the-job training
• Company-wide Community Service Opportunities and Community Engagement
• Positive Work Environment
• Full Suite of Benefits including but not limited to: 
  • Health insurance- 4 plan options, majority of premiums company-paid
  • Dental and vision insurance with minimal cost to employees
  • HSA and FSA plans
  • Company-paid Life Insurance and AD&D Policy
  • Supplemental life insurance plans offered 
  • Company-paid Employee Assistance Program 
  • Short and long term disability insurance
  • Legal Insurance Plans
  • Critical Illness and accident Insurance
  • Pet Insurance Plans
  • Identity Theft Protection Program 

WHO ARE YOU?

• Must be able to work evenings and weekends
• 1+ year(s) customer service experience
• Basic computer proficiency, particularly with Microsoft applications
• A strong customer service, over-the-phone voice 
• High School Diploma or GED preferred
• Dispatching experince is a plus
• Experience with Service Titan is a plus
• Bilingual Spanish is a plus!
• Must be fluent in reading, writing and speaking English and must be able to sit for long periods of time
  

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally

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What will I do?

• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal and team-sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file document 
• Take the extra mile to engage customers
• Explain features and benefits of the various products and services while soliciting information from the customers on their individual needs
• Schedule an appointment for one of our Sales Consultants to visit the customers home to provide an estimates for product and services
• Represent the company professionally, honestly, and ethically