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Customer Service Representative- National Accounts

Sika AG

Canton, MA

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JOB DETAILS
SKILLS
Alternative Energy, Back Orders, Benchmarking, Billing, Communication Skills, Computer Skills, Congestive Heart Failure, Construction, Customer Support/Service, Entrepreneurship, Fitness, Follow Through, Manufacturing, Microsoft Windows Operating System, National Sales, Network Operations Center, Operations Processes, Production Systems, Purchase Orders, Regulations, Residential Construction, Resolve Customer Issues, Roofing, SAP, SAP SD, Safety/Work Safety, Sales, Sales Management, Sales Operations, Shipping/Receiving, Sustainability, Telephone Skills
LOCATION
Canton, MA
POSTED
1 day ago
Company Description

With more than 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the transportation, marine, automotive, andrenewable energy manufacturing industries.

Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industry. Sika has subsidiaries in 103 countries around the world, produces in over 400 factories, and develops innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation industries toward greater environmental compatibility. Approximately 33,000 employees generated CHF 11.20 billion in sales in 2025.

Job Description

Sika is looking for an experienced Customer Service Representative (National Accounts) to join its growing team for our Roofing Business. This position is a high-level customer service role.

The National Accounts Customer Service Rep will play a key role in fulfilling the process of receiving, interpreting, entering, shipping and completing Customer orders for products and services of Sika.
  • Utilizing the Sales and Distribution module of SAP. Follow and remain proficient in procedures to enter and manage Sales Orders and Purchase Orders. This position will be responsible for servicing National Accounts and Data Center business.
  • Monitor SAP generated back-order lists, open billing lists, scheduled picking and shipping lists, etc., to fulfill and stay ahead of Customer's orders and related needs
  • Promptly answer questions from Customers as they arise.
  • Become and remain proficient in Sika Sarnafil products, services and operational procedures pertaining to Sales and Distribution
  • Provide backup support and coverage for other Customer Service Representatives as directed
  • Promptly answer phone calls and/or questions as they arise
  • Follow all Company policies, including environmental policy and notify Supervisor of any concern that may affect your work area or other company property
  • Perform miscellaneous duties assigned
Qualifications
  • Bachelor's Degree Preferred
  • 3 - 7 years of work experience in a similar position
  • Professional Aptitude with good problem solving, analytical and interpersonal skills
  • Computer literate (Windows Applications and SAP SD knowledge)
  • Detail oriented
  • Good follow up skills
  • Customer service oriented with good communication skills
Additional Information
  • 401k with Generous Company Match
  • Bonuses
  • Medical, Dental, and Vision Benefits
  • Paid Parental Leave
  • Life Insurance
  • Disability Insurance
  • Paid time off, Paid holidays
  • Floating holidays + Paid Volunteer Time
  • Wellness/Fitness Reimbursements
  • Education Assistance
  • Professional Development Opportunities
  • Employee Referral Program & More!

Sika fosters a culture of entrepreneurship, empowering each individual to make decisions, learn from experiences, and shape their own career path. The safety and well-being of employees are top priorities at Sika, with a strong commitment to open communication and maintaining a safe workplace. In addition, Sika actively contributes to the community and promotes sustainability by giving back, minimizing environmental impact, and embracing social responsibility.

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.

Sika Corporation is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics.

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.

About the Company

S

Sika AG

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