Customer Service Representative - Navasota TX

National Guard Employment Network

Navasota, TX

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JOB DETAILS

SKILLS

Accounting, Billing, Billing Records, Candidate Sourcing, Communication Skills, Continuous Improvement, Customer Relations, Customer Support/Service, Documentation, Maintain Compliance, Microsoft Excel, Microsoft Office, Microsoft Outlook, Military, Oracle CRM, Oracle ERP, Problem Solving Skills, Purchase Orders, Revenue Recognition, Revenue/Sales Reporting, Sales, Shipping Documents, Team Player, Track Customer Issues

LOCATION

Navasota, TX

POSTED

6 days ago

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Job Description

Primary Responsibilities

Build and maintain strong, collaborative relationships with customers as a trusted advisor.
Coordinate with Sales, Accounting, and internal departments to confirm and communicate customer requirements.
Ensure revenue recognition requirements are met prior to invoicing.
Communicate order status, shipment details, and required documents to customers and internal teams.
Job Duties

Review printed order acknowledgements and coordinate cross-departmental review as needed.
Maintain the Customer Order file and verify Order Confirmations, Purchase Orders, and related documents for invoicing accuracy.
Report discrepancies to Sales and Accounting to ensure compliance with revenue recognition standards.
Work with Sales to secure additional required documentation.
Coordinate transportation needs, including truck scheduling, equipment requirements, and loadout timing.
Review shipping documents (Bills of Lading, Tallies, Shipping Reports) and oversee accurate invoice preparation.
Ensure all customer order requirements are completed before invoicing.
Prepare requisitions and coordinate outside services per customer specifications (coating, inspections, etc.).

Additional Qualifications/Responsibilities

Education and Qualifications

High school diploma or equivalent
A minimum of 2 years of previous Customer Service experience is preferred
Proficiency in Microsoft Office (Excel, Outlook, Teams).
Experience with Oracle ERP, CRM, or CPQ systems preferred.
Ability to read and comprehend customer orders with a basic understanding of products and related processes.
Strong critical-thinking, problem-solving, and communication skills.
Creative, resilient, and driven to contribute to continuous improvement in a team-oriented environment.

About the Company

National Guard Employment Network

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