Customer Service Representative

Integrated Resources, Inc

NC

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JOB DETAILS

JOB TYPE

Contractor

SKILLS

Computer Skills, Customer Support/Service, Data Management, Data Processing, Document Management, Federal Laws and Regulations, High School Diploma, Inbound Call Centers, Presentation/Verbal Skills, Scripting (Scripting Languages), Staff Requirements, Standard Operating Procedures (SOP), Writing Skills

LOCATION

POSTED

5 days ago

Full remote. Worker needs to be available for work EST timezone Shift is within 8am to 5:30 Description: Answer 50 70 Inbound calls per day o Ability to display professionalism and courtesy. This includes but is not limited to; providing accurate information, using the proper client scripting, voice tone, inflection, expressing empathy and displaying a willingness to assist. o Accurately identify and escalate AE/PQC to client within 1 business day o Field caller complaints and escalate via the request for supervisor process o Data & Documentation management (DTP and usmmempsi.cc.com mailbox usage) o Attendance and On phone percentages (90% or better) o Adherence to all CWI, SOP, Federal regulations as well as all policy and procedure Qualifications: High School graduate (some college preferred) 3-5 years customer service experience within a inbound call center environment Above average computer skills Exceptional written and verbal communications

About the Company

Integrated Resources, Inc

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