Customer Service Representative

LB Capital
  • New Castle, Pennsylvania
    30+ days ago

    Job Description

    Join a Fast-Growing Roofing Company and Unlock Your Earning Potential

    Are you a high-energy, competitive sales professional who thrives in a performance-driven environment? Do you love booking appointments, talking to customers, and turning your hustle into commission? If so, we want to meet you.

    We're a rapidly expanding roofing company looking for a Customer Service Representative who's ready to dominate the phones, convert leads fast, and rise to the top. Here, your drive determines your income — and top performers are recognized, rewarded, and promoted.

    Why You'll Want This Role

    • Includes base pay — plus uncapped commission potential
    • Uncapped upside — Top performers earn $80,000+ yearly with commission
    • Fast commission payouts — 0.25% of sold jobs booked during regular hours, 0.75% for evenings/weekends
    • Full benefits — Health, Dental, and Vision insurance, plus 401(k) with company match
    • Reliable time off — PTO after 90 days
    • Real growth path — Fast-track promotion opportunities in a recognition-based culture

    What You'll Do

    • Make high-volume outbound calls to warm and hot leads
    • Respond to inbound leads within minutes
    • Book roofing appointments for Sales Reps quickly and accurately
    • Keep CRM (ServiceTitan) records clean and up to date
    • Follow up relentlessly on unbooked or aged leads
    • Work closely with outside sales and installation teams
    • Hit and exceed key KPIs: 85%+ booking success rate, 250+ calls, 25%+ tenant aggregator conversion, and 200+ booked estimates per month

    You'll Thrive Here If You're

    • High-energy and competitive by nature
    • A strong, confident phone communicator
    • Motivated by a tracked, KPI-driven environment
    • Organized, detail-oriented, and self-motivated
    • A fast learner with strong follow-up discipline
    • Experienced in sales or home improvement — a plus, but not required

    This isn't a clock-in, clock-out job. It's a performance-driven opportunity for someone who wants to grow fast, earn big, and be part of something real. If you're hungry for success, apply today and let's win together.

    Build a career with us at Wow Roofing!

    We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

    Numbers & Facts

    LocationNew Castle, Pennsylvania
    Want to know if you’re a fit?
    Upload your resume and let our AI show you.

    Skills

    • Artificial Intelligence (AI)unmatched
    • Call Volumeunmatched
    • Customer Relationship Management (CRM)unmatched
    • Customer Support/Serviceunmatched
    • Detail Orientedunmatched
    • Field Salesunmatched
    • Organizational Skillsunmatched
    • Performance Metricsunmatched
    • Roofingunmatched
    • Salesunmatched
    • Top Sales Repunmatched

    Be found by employers

    5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.

    Level up your application

    Professional resume templates

    Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.

    Free resume templates

    Free resume builder

    Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.

    Free resume builder