As a Customer Service Representative, you support the Regional Managers and Business Development Managers in your assigned region with daily sales operations. You are the go-to contact for customer questions, orders, and issues, and you keep every interaction moving toward a solution. This role reports to Eagle's Sales Manager.
What you'll do
Respond to customer inquiries by phone, email, and other channels quickly and professionally
Process orders, forms, applications, and requests for your region accurately and on time
Resolve customer issues and offer clear solutions without unnecessary back-and-forth
Escalate complex complaints to the right colleague or manager, then follow through to resolution
Support Regional Managers and Business Development Managers with day-to-day sales operations
Spot opportunities to grow business within your region's existing customer base
Keep customer records and interactions current in HubSpot
Share feedback on how we can make the customer service process better
Bring a positive, empathetic, and professional approach to every customer, every time
Required Qualifications
1+ years of customer service or sales experience, ideally in a B2B, industrial, or construction setting
Strong written and verbal communication skills
The ability to stay calm and solution-focused when a customer is stressed or upset
Solid organization, with the ability to multitask, prioritize, and manage your time
Proficiency with CRM software (Eagle uses HubSpot) and Microsoft 365 (Outlook, Word, Excel, PowerPoint)
Bachelor's or associate degree preferred, or equivalent customer service experience.
Experience selling or supporting construction, industrial, or safety products