The Dupuy Group is looking to hire a Customer Service Representative for the New Orleans office.
The primary responsibility of the CSR is the coordinating the import and export of containers as they arrive by ship, truck, van, or rail. Customer Service Representatives must be knowledgeable of the various types of foods and other materials imported into the warehouse, starting with the receipt of coffee, storage, possible upgrading processes, and shipping to the customer.
What you will be doing:
Coordinating weekly schedules with warehouse, trucking, and office
Work within a system to create inbound and outbound orders, along with other various types of services
Service customers with their needs and be able to resolve problems through email or over the phone in a timely manner.
Work independently and as a team member
Coordinate shipping between dispatcher and warehouse schedule
Keeping up to date with invoicing customers and organizing records
Monitoring email consistently throughout the day and responding promptly
Assist with training new hires on team as needed (equipment, software, processes, etc.)
What are the qualifications?
High School Diploma/Equivalency; Bachelor’s Degree preferred
Experience in office administration; experience working in logistics preferred
Must be able to lift 25 pounds
Understanding of basic office applications including MS Office (Excel, Word, Outlook, Office 365, PowerPoint)
What’s in it for you?
Health, Dental and Vision Insurance
Supplemental Insurance through Aflac
401k retirement plan with employer match
Paid time off/Paid holidays
Employer paid STD/LTD/Life Insurance
The Dupuy Group is a diversified global logistics and storage provider with more than 2.7 million square feet of strategically located warehouse space and 21st Century technology. With our headquarters in New Orleans, LA, we specialize in handling food grade cargo and regular cargo while focusing on blending, bulk handling and coffee cleaning and upgrading. Our advanced technology combined with our decades of experience makes us uniquely qualified to help determine the best methods of managing coffee and tea.
Numbers & Facts
Location
New Orleans, LA
Job Type
Full-time
Skills
Administrative Skillsunmatched
Billingunmatched
Cargo/Freightunmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
High School Diplomaunmatched
Import/Exportunmatched
Insuranceunmatched
Lift/Move 25 Poundsunmatched
Logisticsunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft Outlookunmatched
Microsoft PowerPointunmatched
Microsoft Wordunmatched
Problem Solving Skillsunmatched
Shipping/Receivingunmatched
Team Playerunmatched
Time Managementunmatched
Truckingunmatched
Vision Planunmatched
Warehousingunmatched
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