Communication Skills, Computer Skills, Customer Experience, Customer Relations, Customer Support/Service, High School Diploma, Order Processing, Presentation/Verbal Skills, Problem Solving Skills, Resolve Customer Issues, Returns Processing, Team Player, Telephone Skills, Time Management, Writing Skills
Our client, a customer service company, is seeking a Customer Service Representative to join their team in New York. This temporary position is perfect for candidates looking to gain hands-on experience in a fast-paced environment. You will be the first point of contact for customers, assisting with inquiries and resolving issues efficiently.
In this role, you will work directly with customers to ensure their needs are met while providing high-quality service. This position offers the opportunity to learn and develop essential skills in communication, problem-solving, and customer engagement.
Responsibilities
- Manage incoming customer calls and inquiries
- Provide accurate information about products and services
- Resolve customer complaints in a timely manner
- Document customer interactions in the company database
- Assist in processing orders and returns
- Collaborate with team members to improve customer experience
Requirements
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Ability to work in a team-oriented environment
- Basic computer proficiency
- Availability to work flexible hours
Benefits
- Competitive hourly wage
- Opportunity for skill development
- Gain experience in a collaborative work environment
- Potential for growth within the company
- Access to training resources
- Networking opportunities within the industry