Customer Service Representative

About Us

At 62ML, we are dedicated to reshaping brands through strategic insight and storytelling. Our mission is to connect human narratives with measurable outcomes, ensuring growth that's purposeful and enduring. We prioritize clarity and intention, guiding each brand on a thoughtful journey toward authentic impact and lasting success.

Job Summary

We are seeking a friendly and motivated Customer Service Representative to assist customers, answer questions, and provide professional support throughout the customer experience. This role is ideal for individuals who enjoy working with people, solving problems, and developing strong communication and relationship-building skills.

Responsibilities

• Answer questions regarding products, services, and company offerings.

• Recommend appropriate products or services based on customer needs.

• Address routine customer questions and concerns.

• Support customer follow-ups and relationship-building activities.

• Communicate promotional information clearly and professionally.

• Assist with customer satisfaction and retention initiatives.

• Maintain accurate records of customer interactions and follow-up activities.

• Communicate customer feedback and recurring questions to appropriate team members.

• Support customer engagement and promotional activities.

• Collaborate with team members to achieve customer service goals.

• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.

• Strong communication and interpersonal skills.

• Friendly, professional, and customer-focused attitude.

• Strong listening and problem-solving abilities.

• Positive attitude and willingness to learn.

• Good organizational and multitasking skills.

• Comfortable interacting with customers and the public.

• Reliable, adaptable, and self-motivated.

• Previous customer service, sales, retail, hospitality, or similar experience is a plus but not required.

Benefits

• Paid training

• Career advancement opportunities

• Professional development programs

• Supportive team environment

• Hands-on customer service experience

• Performance-based growth opportunities

• Employee recognition programs

• Ongoing mentorship and coaching