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Customer Service Representative

AB Hires and Consulting

New York, NY

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JOB DETAILS
SALARY
$25–$27.50 Per Hour
SKILLS
Analysis Skills, Claims Processing, Communication Skills, Computer Skills, Customer Relations, Customer Support/Service, Detail Oriented, Documentation, Equipment Maintenance/Repair, Identify Issues, Maintenance Services, Microsoft Office, Multitasking, On Site Support, Order Processing, Organizational Skills, Problem Solving Skills, Shipping/Receiving, Technical Support, Technical Writing
LOCATION
New York, NY
POSTED
1 day ago
A fast-growing company in the commercial and residential kitchen appliance industry is seeking a customer-focused and detail-oriented Customer Service Representative to join its team. This role is ideal for someone with strong problem-solving and critical-thinking abilities who enjoys helping customers and thrives in a fast-paced environment. You will serve as a primary point of contact for customers needing assistance with appliances, orders, warranty claims, shipping updates, and troubleshooting support. The ideal candidate is professional, organized, service-oriented, and comfortable coordinating with both customers and field technicians to resolve issues efficiently. This is a great opportunity for someone looking to grow within a stable and expanding company.

Responsibilities:

  • Provide professional and solution-focused customer support via phone and email
  • Troubleshoot appliance-related issues using manuals, diagrams, and internal systems
  • Assist customers and technicians with product installation, usage, repair, and service-related questions
  • Determine when field service or technician support is required
  • Handle warranty claims, delivery issues, returns, and general customer concerns
  • Process orders, track shipments, and provide delivery updates
  • Coordinate with technicians, service providers, and internal teams to resolve issues efficiently
  • Maintain accurate documentation of customer interactions, claims, and service updates
  • Analyze recurring product or warranty issues and communicate findings internally
  • Support day-to-day operational and customer service workflows
  • Other duties as assigned
Requirements:

  • Strong communication and customer service skills
  • Bachelor's degree or equivalent experience in a technical field (e.g., Engineering, or Support)
  • 2-3 years in appliance support, technical customer service, or equipment troubleshooting
  • Excellent problem-solving and critical-thinking abilities
  • Professional phone and email etiquette
  • Highly organized with strong attention to detail
  • Ability to multitask and work in a fast-paced office environment
  • Comfortable learning technical product information and troubleshooting processes
  • Basic computer proficiency and familiarity with Microsoft Office
  • Prior customer service, technical support, or appliance-related experience
  • Experience reviewing technical documentation, manuals, or parts diagrams preferred

Salary: $25-$27.50/hour

About the Company

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AB Hires and Consulting

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