Who We Are Eastern Controls (ECI) is proud to be recognized as a Top Workplace in the Philadelphia region. We are a manufacturer's representative providing best-in-class process control solutions, service, and training. From our headquarters in Edgemont, PA we serve critical industries, including Life Sciences, Power, Water/Wastewater, Chemical, Refining, and Food & Beverage. Since 1969, we have built a culture that values technical expertise, strong customer relationships, and a team-driven, family-oriented environment. The Opportunity We are seeking a Customer Service Representative to support our sales teams and customers through accurate order processing, proactive communication, and exceptional service. This role is responsible for order entry, order status updates, basic quoting, and cross-functional coordination to ensure a smooth customer experience from order to delivery. This is an in-office, Monday-Friday position based at our Edgemont, PA headquarters. What You will Do
Process customer purchase orders accurately and on time using ERP/CRM systems.
Review quotes, POs, acknowledgments, shipping details, and payment terms for accuracy.
Respond promptly to customers and internal inquiries (within two hours).
Track and communicate order status, ship dates, and delays.
Provide basic part-number quotes and follow up to confirm customer needs.
Support sales teams and collaborate with Accounting, Logistics, Production, and Service.
Participate in special projects and provide backup administrative support as needed.
Who We Are Looking For
High school diploma, associate degree, or equivalent experience.
Experience in customer service, order processing, or sales support.
Strong attention to detail and ability to manage multiple priorities.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office; ERP/CRM experience preferred.
Customer-focused, organized, and eager to learn.
Why Join Eastern Controls?
Competitive compensation.
Tuition reimbursement and career development opportunities.
Comprehensive onboarding and ongoing training.
Medical, dental, vision, disability, and life insurance.
Health Advocate and Employee Assistance Programs.
Generous PTO and paid holidays.
401(k) with company match.
Supportive, family-owned, business-casual culture.
Apply here!