Call Centers, Call Volume, Communication Skills, Customer Experience, Customer Relations, Customer Satisfaction, Customer Service Operations, Customer Support/Service, Detail Oriented, Establish Priorities, High School Diploma, Interpersonal Skills, Logistics, Maintenance Services, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Order Delivery, Order Processing, Organizational Skills, Problem Solving Skills, Service Delivery, Team Player, Telephone Skills, Time Management, Track Customer Issues, Transportation and Logistics
Customer Service Representative
Location: Newark, NJ (100% Onsite)
Schedule: Monday–Saturday, 12:00 PM – 8:00 PM (One weekday off)
Pay: $19/hour
Employment Type: 3-Month Contract with Strong Potential for Extension or Permanent Hire
Deliver Exceptional Service in a Fast-Paced Logistics Environment
Are you someone who thrives on solving problems, helping others, and keeping operations running smoothly? We're partnering with a nationally recognized organization seeking customer-focused professionals to join their growing team. This is an excellent opportunity to gain experience with a respected industry leader while building valuable skills in customer support and operations.
In this role, you'll serve as the key connection between customers, drivers, and internal teams—ensuring every interaction is handled with professionalism, urgency, and care.
What You'll Do
- Answer inbound calls from customers, drivers, and internal partners while delivering a positive customer experience.
- Provide timely updates regarding deliveries, pickups, scheduling changes, and service inquiries.
- Coordinate with dispatch and field teams to support route activity and resolve service-related questions.
- Proactively contact customers with delivery confirmations, updates, and issue resolution.
- Investigate and resolve customer concerns with empathy, professionalism, and attention to detail.
- Monitor delivery activity and assist with post-route follow-up to verify completion and accuracy.
- Process order modifications, cancellations, and service requests.
- Accurately document customer interactions and maintain records within internal systems.
- Follow up on open cases to ensure complete resolution and customer satisfaction.
- Promote a service-first culture by creating positive experiences that encourage customer loyalty.
What We're Looking For
Required Qualifications:
- Experience using Microsoft Office, including Word, Excel, and Outlook.
- Strong communication and interpersonal skills.
- Ability to multitask, prioritize, and remain organized in a fast-paced environment.
- A customer-first mindset with excellent problem-solving abilities.
Preferred Qualifications:
- High school diploma or equivalent.
- At least one year of experience in a customer service or call center environment.
- Experience handling high call volumes while maintaining professionalism and accuracy.
- Ability to remain calm under pressure and confidently navigate challenging situations.
Why Consider This Opportunity?
- Competitive hourly pay at $19/hour
- Opportunity to gain experience with a leading organization in the transportation and logistics industry
- Strong possibility of contract extension and long-term career potential
- Collaborative team environment with hands-on training and support
- A role where your communication skills and dedication to service truly make an impact
If you're looking for an opportunity where no two days are the same and your ability to solve problems and help people is valued, we'd love to connect with you.
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