Location: Newark NJ (Onsite) Duration: 3 Months Contract (With Higher Possibility of Extension and Conversion) Shift Details: Monday–Saturday, 12:00 PM – 8:00 PM (one weekday off) Max Pay Rate: $19/hr on W2
Answer inbound calls from customers, drivers, and internal teams in a professional and timely manner
Provide accurate information regarding deliveries, pickups, and service inquiries
Support dispatch operations by coordinating with field teams and assisting with route-related questions
Reach out to customers regarding delivery updates, confirmations, or issue resolution
Document all customer interactions and updates in internal systems
Follow up on open cases to ensure complete resolution and customer satisfaction
Assist with post-route check-ins, confirming pickups and verifying all items are properly accounted for
Promote customer satisfaction and encourage survey participation when appropriate
As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience
Assist customers and business partners via telephone and email
Handle customer complaints in a calm, professional manner
Diagnose, assess, and resolve problems or issues
Monitor progress of delivery routes
Scan haul-away pods and verify stamps
Process changes or cancellations to delivery orders
At a minimum, you'll need:
Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
It'd be great if you also have:
High school diploma or equivalent
1-year related experience preferably within a call center environment
Strong customer service skills and the ability to satisfactorily resolve issues
Solid ability to multitask with exceptional organizational skills
Ability to thrive under pressure while delivering solutions that exceed customer expectations