Customer Service Representative

The Fountain Group LLC

Newark, NJ

JOB DETAILS
SALARY
SKILLS
Billing, Budgeting, Communication Skills, Customer Experience, Customer Support/Service, Delivery Driving, ERP (Enterprise Resource Planning), Follow Through, High School Diploma, Identify Issues, Inventory Management, Manufacturing, Microsoft Excel, Microsoft Outlook, Microsoft Word, Order Processing, Past Due Accounts, Production Schedule, Purchase Orders, Resolve Customer Issues, Sales, Time Management
LOCATION
Newark, NJ
POSTED
2 days ago

The Fountain Group is currently seeking a Customer Service Representative for a prominent client of ours. This position is located in Newark, NJ 07112. Details for the position are as follows:

Pay Rate: $21 Hourly - ONSITE  - Temp to hire role
  
Title : Customer Service Representative
Duration : 3+ months assignment, possibility for extension or conversion based on performance and budget.
Location: 151 Fabyan Place - Newark, NJ 07112


REQUIRED SKILLS
Education: High school diploma or GED required.2 years’ experience in customer service, preferably manufacturing. ERP experience a plus, including order entry and returns. Knowledge of MS Word, Outlook and Excel.

This position is responsible for managing and planning the customer order process while driving on time delivery and improving the customer experience.

Essential Functions
Accurately and timely enter orders into company ERP system.
Communicate (via email and telephone) with customer base to handle all orders, inquiries, and follow up in a prompt and professional manner.
Communicate proactively with customers to keep them aware of updates, changes, delays, and other information deemed important to them.
Ensure on-time deliveries through follow-up with scheduling, production and shipping departments.
Coordinate filing, billing, and purchase orders with other departments.
Follow up on past due accounts.
Enter Quality complaints into the system to ensure proper recording.
Ensure all credits issued are compliant to the quality compliant procedure.
Produce product masters including very detailed product specifications.
Maintain stock inventory for key customers, that includes purchase goods as needed for replenishment.
Respond full circle to requests from customers, sales reps, and service reps.
Collaborate with other departments to resolve customer issues and align with customers’ needs and requests.
Identify issues in the process that can arise prior to releasing to production.
Recommend ideas which enhance the overall customer experience.

If you are interested in hearing more about the position, please respond to this posting with your resume attached.

Please forward this posting to any friends or colleagues as we do offer a Referral Bonus for any candidate hired.

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About the Company

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The Fountain Group LLC

The Fountain Group provides Contingent Labor, Statement-of-Work, and Contingent-to-Permanent resources to clients with an internal/external Contingent Labor Managed Service Program or Clients without a program. The Fountain Group is committed to the belief that we all share in the responsibility to conduct our businesses in a socially and environmentally responsible manner. We base this on the premise that a company is much more than the products it offers. The effect a company has on the environment, the people and the communities it serves reflects the company’s dedication to being not only a good business, but to being a good corporate citizen. The Fountain Group believes the key to servicing a client is to identify the client demand precisely. Therefore, The Fountain Group focused its efforts on building and developing a process, which can identify an exact match for our client’s needs. Our process utilizes modern technology combined with 30+ years of Talent Acquisition experience to deliver Precision resources. Financial strength is prominent among The Fountain Group’s corporate values. The future of our business will be built on the innovation, compassion, outstanding services and technology, but a solid financial foundation is required to carry us forward to meet our business goal and support our long term vision.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
WEBSITE
https://www.thefountaingroup.com/

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