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Customer Service Representative

Whitcraft, LLC

Newburyport, MA

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JOB DETAILS
SKILLS
Administrative Skills, Aerospace and Defense, Budget Forecasting, Business Development, Communication Skills, Computer Skills, Customer Relations, Customer Relationship Management (CRM), Customer Service Management, Customer Support/Service, ERP (Enterprise Resource Planning), Federal Laws and Regulations, Interpersonal Skills, Manufacturing, Manufacturing Methods, Materials Planning, Negotiation Skills, Operational Improvement, Order Management, Order Processing, Organizational Skills, Pricing, Problem Solving Skills, Process Manufacturing, Production Support, Quality Engineering, Sales Administration, Sales Forecasting, Sales Management, Sales Support, State Laws and Regulations, Systems Administration/Management, Team Player, Time Management, Track Customer Issues, Willing to Travel
LOCATION
Newburyport, MA
POSTED
1 day ago
About Us:

As a global manufacturer of complex aircraft engine components, Pursuit Aerospace is founded on a commitment to relentless, continuous, operational improvement and extraordinary customer service. We pride ourselves on competitive cost structure, exceptional on-timedelivery, and industry-leading quality.

The Pursuit family of companies has cultivated long-term relationships with our customers around the world through respect, teamwork, technology, and trust. We are driven to develop industry leading process innovations and manufacturing techniques on behalf of our customers. Our exceptional quality is driven by a deep investment in and the daily practice of continually improving our people, processes, and products.

About the Opportunity:

Serve as the primary interface between Pursuit Aerospace and our customers for functions related to business development, sales administration, pricing proposals and negotiations, customer service, relationship management, demand management, sales budget forecasting, and overall account financial health.

Location:

Newburyport MA

100% On-site

Responsibilities:

  • Order Management. Receive and process customer orders into the ERP system, and manage customer communications. Work with customer portals as necessary.
  • Demand Management. Proactively manage pull-ins/push-outs to minimize impact on Operations. Engage customers to address unfavorable schedule changes.
  • Delivery Assurance. Coordinate with Operations, Quality and Engineering to help resolve production issues and support customer on-time deliveries. Be proactive in finding solutions for customer needs and protecting delivery promises.
  • Sales Administrative Support. Support Sales Directors & Account Managers as needed with all aspects of customer support. Maintain files for quotations, orders, contracts and documents for assigned customer

Required Qualifications:

  • Associates degree.
  • Three years' experience in customer service in a manufacturing environment, preferably in the aerospace industry.
  • Computer literacy is essential, with demonstrated competency in Excel.
  • Team player who has demonstrated capabilities in the following areas: excellent communication, interpersonal skills, well developed problem-solving skills; solid organizational skills; and the demonstrated ability to be self-directed and effectively relate to all levels of an organization.
  • Ambitious and flexible, wanting to learn and grow.

Preferred Qualifications:

  • Knowledge of Material Planning systems preferred.

Working Conditions:

  • Requires mobility in a manufacturing plant environment while using Personal Protective Equipment.
  • Must be able to frequently sit, stand and walk.
  • Must be able to lift and carry up to 15 pounds.
  • Must be able to have prolonged periods sitting at a desk and working on a computer.
  • Must be able to travel between locations or to suppliers up to 10% of time.

Acknowledgements:

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Benefits:

Pursuit Aerospace also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements, among other things.

Equal Opportunity Employer:

Pursuit Aerospace is an Equal Opportunity Employer. We adhere to all applicable federal, state, and local laws governing nondiscrimination in employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

About the Company

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Whitcraft, LLC

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