Customer Service Representative (Nights)

United Petroleum Transports

JOB DESCRIPTION

Title: Customer Service Representative

Department: Customer Service

Location: Corporate

Reports To: Customer Service Manager

FLSA: Non - Exempt

Purpose:

Embrace, promote and achieve the Vision, Values and Mission of the company, and to assist in meeting the Owner's plan each year. UPT is committed to the Guiding Principles of the Responsible Care initiative and anticipates that all employees will share our commitment by conducting themselves consistent with those principles to make the industry even safer for our employees and communities.

Schedule:

Pay Week:

• Tues, Wed, Sat (6PM - 4AM)

• Frid (8PM - 6AM)

Non-Pay Week:

• Sat, Wed, Thurs (6PM - 4AM)

• Frid (4P - 2A)

Essential Job Functions:

• Promote safety first in all actions; attend safety meetings and individual meetings regarding safety issues as required, to achieve the Vision and Mission of the company.
• Monitor inventories, build loads for customers for delivery by terminals, and prioritize deliveries.
• Provide coordination, monitoring, and oversight of logistics with other facilities.
• Maintain constant communication with customers to ensure we are meeting the customer's expectations.
• Actively participate in a positive manner to implement, support, monitor, and achieve departmental metrics and goals.
• Maintain a positive work atmosphere by acting and communicating in a manner that facilitates the overall efficiency and success of business operations in order to meet company demands and expectations.
• Record and maintain data related to loads delivered, such as confirmations, billing, and customer issues.
• Maintain constant communication with customers to ensure we are meeting the customer's expectations.
• Communicate with CSC Manager, Operations Managers (where applicable), and Fleet Managers, as directed.
• Complete first alert notifications on product service failures.
• Perform other duties assigned by Customer Service Manager as needed.