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CUSTOMER SERVICE REPRESENTATIVE

Custom Print Graphics

Niles, IL

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JOB DETAILS
SALARY
$18–$23 Per Hour
SKILLS
Administrative Skills, Apparel Industry, Call Volume, Communication Skills, Consumer Packaged Goods, Customer Relations, Customer Support/Service, Detail Oriented, Email Management/Administration, Film, Graphics, Manufacturing, Microsoft Office, Multitasking, Nonprofit, Order Management, Organizational Skills, Presentation/Verbal Skills, Pricing, Printing, Problem Solving Skills, Production Systems, Small Business, Team Player, Time Management, Track Customer Issues, Training/Teaching, Writing Skills
LOCATION
Niles, IL
POSTED
30+ days ago
Benefits:
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Paid time off
  • Training & development

ABOUT CUSTOM PRINT GRAPHICS:


Custom Print Graphics (CPG) is a Chicago-based decorated apparel company with over 15 years in the industry. We specialize in screen printing, embroidery, and direct-to-film (DTF) decoration, serving a diverse client base ranging from local small businesses and nonprofits to regional and national brands. With a close-knit team and a shop built on craftsmanship, efficiency, and relationships, we're proud of the work we put out and the culture we've built. If you're looking for a place where your contributions actually matter and no two days look exactly the same, you'll fit right in here.


WHAT YOU'LL DO:


  • Serve as the first point of contact for customers by phone, email, and walk-in - providing prompt, professional, and friendly communication
  • Greet and assist walk-in customers and vendors, directing them appropriately and ensuring a positive front-desk experience
  • Manage and respond to a high volume of inbound emails, ensuring inquiries are answered or escalated in a timely manner
  • Answer multi-line phones and handle or transfer calls with professionalism
  • Follow up on open orders, proofs, and artwork approvals to keep jobs moving on schedule
  • Communicate order status updates, delays, and delivery timelines to customers proactively
  • Assist with quotes and pricing inquiries using established pricing guidelines
  • Maintain organized records of customer interactions, orders, and correspondence
  • Collaborate with production, art, and shipping departments to resolve issues and keep workflow smooth
  • Perform general front-office administrative duties as needed
WHAT WE'RE LOOKING FOR


  • 1+ years of customer service, front desk, or office administration experience (manufacturing, print, or production environment a plus)
  • Excellent written and verbal communication skills; comfortable managing email volume and phone calls simultaneously
  • Strong organizational skills and attention to detail — you catch things before they become problems
  • Proficiency with Microsoft Office or Google Workspace; comfort learning order management or production software
  • Ability to multitask and stay calm in a fast-paced, deadline-driven environment
  • Team player with a positive attitude who takes ownership of their role
  • Reliable, punctual, and committed to showing up and following through
WHAT WE OFFER


  • Competitive hourly pay: $18–$23/hr, depending on experience
  • Paid Time Off (PTO)
  • 401(k) retirement plan
  • Consistent, predictable schedule: Monday through Friday, no nights or weekends
  • A tight-knit team and collaborative work environment
  • Opportunity to grow with a well-established and expanding company



About the Company

C

Custom Print Graphics

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