CUSTOMER SERVICE REPRESENTATIVE

Rapidly growing Insurance Agency, leading national direct seller and writer of surety bonds, fidelity bonds, and insurance products for a wide range of professionals and industries, is in search of Customer Service Representatives to ensure excellent customer satisfaction with promoting and selling insurance products. Hours are Monday - Friday 8:30am 5:30pm with an hour lunch. Company offers bonus, salary increase after 1 year, 401(k), dental insurance, health insurance, health savings account, employee discount, life insurance, PTO, and vision insurance and covers 75% of premiums.

Responsibilities:
Serve as the first point of contact for clients via phone, email, and in-person inquiries.
Assist customers with policy questions, renewals, endorsements, and claims processing.
Educate clients on insurance products and coverage options to ensure they understand their policies.
Handle customer complaints and escalate complex issues to the appropriate department.
Process and maintain policy applications, endorsements, renewals, and cancellations.
Ensure accuracy in data entry and documentation within internal systems.
Assist in preparing reports, tracking policy renewals, and organizing client records.
Support the sales and underwriting teams with document preparation, invoicing, and follow-ups.
Handle general office tasks, including scheduling, correspondence, and file