Customer Service Representative

Manage multi-channel communications: Respond promptly to incoming customer inquiries via phone, chat, email, or social media platforms.

Resolve issues & complaints: Investigate customer issues, troubleshoot product malfunctions, and offer fast, empathetic solutions

Process account transactions: Handle customer orders, modifications, billing updates, product returns, and refund requests

Maintain thorough documentation: Record transaction details, log customer complaints, and track resolutions inside internal CRM systems

Key Skills & Qualifications

• Communication skills: Strong verbal and written articulation paired with active listening capabilities.

• Emotional intelligence: High levels of empathy, patience, and composure when managing upset or difficult customers.

• Problem-solving skills: Ability to quickly diagnose issues, think critically under pressure, and present clear solutions.

• Technical proficiency: Strong computer skills

  Must be fully bilingual

• Time management: Excellent multitasking abilities to handle multiple chat queues or account profiles concurrently.