Job Description
Manage multi-channel communications: Respond promptly to incoming customer inquiries via phone, chat, email, or social media platforms.Resolve issues & complaints: Investigate customer issues, troubleshoot product malfunctions, and offer fast, empathetic solutionsProcess account transactions: Handle customer orders, modifications, billing updates, product returns, and refund requestsMaintain thorough documentation: Record transaction details, log customer complaints, and track resolutions inside internal CRM systems Key Skills & Qualifications
Communication skills: Strong verbal and written articulation paired with active listening capabilities.
Emotional intelligence: High levels of empathy, patience, and composure when managing upset or difficult customers.
Problem-solving skills: Ability to quickly diagnose issues, think critically under pressure, and present clear solutions.
Technical proficiency: Strong computer skills
Must be fully bilingual
Time management: Excellent multitasking abilities to handle multiple chat queues or account profiles concurrently.
Numbers & Facts
| Location | North Bergen, New Jersey |
Skills
Billingunmatched
Channel Managementunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Customer Relationship Management (CRM) Systemsunmatched
Customer Support/Serviceunmatched
Customer/Client Researchunmatched
Documentationunmatched
Identify Issuesunmatched
Multitaskingunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Resolve Customer Issuesunmatched
Social Mediaunmatched
Time Managementunmatched
Track Customer Issuesunmatched
Writing Skillsunmatched
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