Customer Service Representative

Customer Service Representative

We are looking for a Customer Service Representative to join our team and support an automotive technology product used in the United States.

Our client develops an automotive diagnostic device connected to a mobile app, allowing users to accessreal-time vehicle information, report issues, and receive support directly from their smartphones. As a CSR, you will play a key role in this experience by helping users understand what's happening with their vehicle and guiding them through the next steps.

This is not a sales role. It is a customer support position, focused on handling calls, creating tickets, providing follow-ups, and resolving issues.

100% on-site position at WeWork – Av. Las Américas, Country Club.

Responsibilities

• Serve as the first point of contact for U.S.-based users via phone, email, and chat
• Assist customers when there is an issue with their vehicle or diagnostic device
• Resolve issues during the call when possible; otherwise, create and manage tickets for other teams
• Clearly explain next steps and follow up with users until resolution
• Document interactions and feedback in the CRM system
• Collaborate with technical and support teams to resolve complex cases
• Provide product guidance and onboarding support when needed
• Share customer insights to help improve the product and support processes