Customer Service Representative-North Town Insurance

Be the driving force behind NTIs mission to transform the insurance experience from transactional to engaged.

Are you motivated and someone that sees possibilities where others see problems? Do you follow up, follow through and always look for a better way to be effective? Would you thrive in an office environment that has the philosophy of: Work Hard, Play Hard, Be Accountable, Be Kind? Do you have a lot, a little or no insurance experience but this sounds up your alley?

If this is you, apply now! No insurance experience required. Insurance is an exhilarating and great career with long term job security, growth & development opportunities.

Salary Range: $48000.00 - $50000.00 per year

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Insurance Education & Development Budget

Responsibilities

1. Lead the client renewal process: Proactively manage personal lines policy renewals to ensure the best fit and coverage for each client.
2. Requote with purpose: Identify when better options are available and present them with confidence and clarity.
3. Be a resource: Answer coverage questions, clarify policy details and advocate for our clients.
4. Grow relationships: Engage with clients, find opportunities to cross-sell and enhance coverage, helping clients stay protected.
5. Own the experience: Deliver responsive, reliable and engaging service every single time.
6. Team support: Assist clients with a range of requests for policy changes, proof of insurance, answering phones and general questions.
7. Respond to all requests within the designated turnaround time.
8. Diligently document all communications (aka obsessively fanatical about notes & details).
9. Enthusiastically solve problems, use common sense and confidently self-manage.
10. Pursue and attend training, education, development opportunities, and team community events.

1. Get licensed in Property & Casualty Insurance prior to start date. *We can point you in the right direction on this!
2. Complete NTIs Training Program.
3. Time and priority management, including meeting goals regularly.
4. Ability to adapt, take initiative, be assertive and resilient when handling hard situations.
5. Exude a positive, uplifting and inquisitive attitude. Aka make jokes and laugh at ours :)
6. Communicate clearly, openly, respectfully and regularly.
7. Competent with computers and technology.