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Customer Service Representative *

CESNA GROUP

Northvale, NJ

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JOB DETAILS
SALARY
$47,000–$50,000 Per Year
SKILLS
Business Growth, Communication Skills, Customer Experience, Customer Support/Service, Detail Oriented, ERP (Enterprise Resource Planning), Interior Design, Literacy, Microsoft Excel, Microsoft Office, Microsoft Outlook, Multitasking, Order Management, Order Processing, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Sales, Shipping Documents, Team Player, Telephone Skills, Time Management, Writing Skills
LOCATION
Northvale, NJ
POSTED
Today
Job Summary

We are seeking a Customer Service representative to support our growing business. This person would be responsible for answering emails, calls, order entry, order management follow up. The candidate must be very custom centric, detail oriented, organized, able to multi-task, mindful of customer urgency, strong written / verbal communication skills and be able to collaborate with other team members.
Job Description
  • - ERP Customer Order Entry / Order Management
  • - Answer emails and calls (stock check, order status, general production information, product
  • quotes, testing)
  • - Back Order / Stock Analysis to submit production request
  • - Preparing shipping documents
  • - Communicate with Customer Service and Sales teams
  • - Provide a customer service experience focused on finding solutions
  • What We Envision for the Future
  • - A candidate with the willingness to continuously learn
  • - Capable of identifying opportunities
  • - Ability to find solutions and interpret visual layouts
  • - Assist in streamlining the customer experience
Qualifications
  • - Must be detail oriented, highly organized, and proactive.
  • - Problem solver
  • - Strong time management skills
  • - Prior experience in customer service
  • - Team player willing to jump in and help.
  • - Experience with Sales Force and Slack not required but a plus.
  • - Experience with Microsoft Office (Excel, Outlook...)
  • - Knowledge of Interior Design Business or visual design literacy is not required but a plus.
What's On Offer
  • - Salary 47-50k
  • - Health, Vision and Dental
  • - Simple IRA

Apply online or feel free to contact us directly for more information about the opportunity. Due to the high volume of applicant, we regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.

About the Company

C

CESNA GROUP

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