One of the leading contract and hospitality distributors of textiles focused on technological innovation and performance. The brand offers to interior designers and architects upholstery fabrics, wall covering, wall tiles, and acoustical solutions.
We are seeking a Customer Service representative to support our growing business. This person would be responsible for answering emails, calls, order entry, order management follow up. The candidate must be very custom centric, detail oriented, organized, able to multi-task, mindful of customer urgency, strong written / verbal communication skills and be able to collaborate with other team members.
- ERP Customer Order Entry / Order Management
- Answer emails and calls (stock check, order status, general production information, product quotes, testing)
- Back Order / Stock Analysis to submit production request
- Preparing shipping documents
- Communicate with Customer Service and Sales teams
- Provide a customer service experience focused on finding solutions