10-key (Tenkey) Numeric Keypad, Calculators, Cellular Telephone, Communication Skills, Credit and Collections, Customer Satisfaction, Customer Support/Service, Data Entry, Health Insurance, Materials Tracking, Mathematics, Microsoft Office, Problem Solving Skills, Safety/Work Safety, Sales, Spreadsheets, Staff Training, Telephone Skills
Customer Service Representative
Are you an upbeat, friendly individual? Are you looking for a Monday through Friday 8:00 am to 4:30 pm job? Are you looking for career advancement opportunities within a stable and growing, family oriented company? If so, this is the job for you. K&S H2O Inc. Culligan of O'Fallon, the industry leader in commercial and residential water conditioning, is seeking a friendly, positive, dedicated and hard-working individual to provide excellent customer service as a Customer Service Representative. Responsible for answering phones, processing daily payments and charges, creating delivery and service orders, filing, setting up new customer accounts. The goal of this position is to provide the maximum amount of service to customers in order to exceed customer expectations.
Major duties and responsibilities include:
- Answering phone calls.
- Process daily payments.
- Work with spreadsheets and numbers daily.
- Charge out daily routes and service work.
- Past dues, collections, small claims.
- Setup new customer accounts.
- Create delivery and service orders.
- Assigning leads to Sales Representatives.
- Maintain a positive K&S H2O Inc. Culligan of O'Fallon image.
- Actively support a positive team environment that is conducive to the efficient and effective "serving" of our customers' and safeguard company assets.
- Take precautions to avoid accidents and ensure the safety of everyone. Immediately report all accidents, personal and property, to Manager.
- Safeguard company equipment and products, keeping track of material delivered and returned.
- Collect all applicable customer payments and provide receipts as required.
- Accurately and legibly complete all required forms and reports.
- Know and follow company policies and procedures; identify need for and suggest change when appropriate.
- Assist/train other employees as requested.
- Resolve any product or service-related issues, follow up to ensure complete customer satisfaction.
- Perform other related duties as assigned or requested.
Position requirements include:
- Able to read, write and communicate effectively.
- Strong mathematical skills.
- Customer service and multi-line telephone experience.
- Proficient in Microsoft Office, data entry, and 10 key calculator.
- Strong work ethic.
- Ability to work independently and communicate with the team.
- Exceptional problem-solving skills.
- This position is a 40 hour work week, Monday-Friday 8:00am to 4:30pm.
- Culligan offers competitive pay and comprehensive benefits package Must be able to lift 50 lbs.
Additional compensation:
- Bonuses
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life Insurance
- Vacation (PTO)
- Paid Holidays including Birthday
- 401K
- HSA Matching
- Uniform Provided
- Company Cell Phone Provided
Pay: $35,500.00 - $42,000.00 per year
Job type: Full-time
Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Shift: 8 hour shift Day shift Monday to Friday Work setting: In-person Compensation: $35,500.00 - $42,000.00 per year
C
Culligan
Culligan Water has been solving the toughest water problems for over 80 years! We offer water treatment applications for residential, commercial, and industrial use. We've seen about every water problem imaginable and we're solving these problems to deliver the refreshing, clean, and pure water that's become our hallmark. As your local water experts, we specialize in water softeners, water filtration systems, reverse osmosis drinking water systems, bottled water and salt delivery. You can trust us to provide lasting value in our products and services. Everything we do is backed by our courteous and dependable Culligan Man service.
Call us and say..."Hey Culligan Man!!"
20 to 49 employees
Business Services - Other