3+ years of customer service experience within a manufacturing or distribution environment
Proven ability to handle high call volume and process multiple orders simultaneously
Strong multitasking, organizational, and problem-solving skills
Advanced Microsoft Excel skills and experience with CRM/ERP systems
Team-oriented mindset with a positive, customer-first attitude
Reliable work history with a reputation for going above and beyond
Provide outstanding customer service via phone, email, and online communication channels
Process and enter a high volume of customer orders accurately within an ERP system
Handle order status inquiries, product questions, returns, credits, and customer concerns
Support outside sales representatives and internal departments to ensure a seamless customer experience
Manage multiple priorities while maintaining accuracy and professionalism
Utilize Excel, CRM, and ERP systems to track orders and customer information
Extension is seeking a Customer Service Representative for a direct hire opportunity with one of our premier manufacturing clients located in Milwaukee, WI.
About Our Client
Growing, well-established global manufacturer with a reputation for premium products and exceptional customer service
Collaborative team environment with strong tenure and opportunities for long-term growth
Fast-paced, customer-focused culture where employees are empowered to make an impact