Customer Service Representative (Ocala)

CUSTOMER SERVICE REPRESENTATIVE
OCALA, FLORIDA!

The Customer Service Representative (CSR) fields calls from Customers and works to resolve problems they raise concerning service or billing.

Responsibilities:

• Works in conjunction with other departments to resolve customer issues.
• Ability to become proficient in various operational systems.
• Effectively communicates issues, needs and opportunities with customer service employees and other managers.
• Talks with customers by phone or in person to address complaints concerning billing or services rendered and complaints of service failures to designated departments for investigation.
• Interacts with customers and employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues.
• Processes payments from customers and researches customer inquiries regarding their invoice.
• Updates customer account information for routing and billing purposes.

Requirements Ideal candidate will possess:

• 2 years of Customer Service experience in a high call volume atmosphere
• Must type over 35 wpm - must complete an assessment
• Intermediate to Advanced Experience with Microsoft Word, Excel and Outlook
• Excellent verbal and written communication skills
• Successful candidates are those who seek to thrive in an environment of operational excellence.

OFFERING excellent benefits including: medical, dental, vision, flexible spending account, long term disability, life insurance, 401K and unlimited opportunities!

Starting Pay Rate is $23.00/hour
Hours: Monday thru Friday, 8:30am-4:30pm (no nights or weekends)