Billing, Call Volume, Communication Skills, Customer Relations, Customer Support/Service, Microsoft Excel, Microsoft Outlook, Microsoft Word, Presentation/Verbal Skills, Problem Solving Skills, Resolve Customer Issues, Writing Skills
CUSTOMER SERVICE REPRESENTATIVE
OCALA, FLORIDA!
The Customer Service Representative (CSR) fields calls from Customers and works to resolve problems they raise concerning service or billing.
Responsibilities:
- Works in conjunction with other departments to resolve customer issues.
- Ability to become proficient in various operational systems.
- Effectively communicates issues, needs and opportunities with customer service employees and other managers.
- Talks with customers by phone or in person to address complaints concerning billing or services rendered and complaints of service failures to designated departments for investigation.
- Interacts with customers and employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues.
- Processes payments from customers and researches customer inquiries regarding their invoice.
- Updates customer account information for routing and billing purposes.
Requirements Ideal candidate will possess:
- 2 years of Customer Service experience in a high call volume atmosphere
- Must type over 35 wpm - must complete an assessment
- Intermediate to Advanced Experience with Microsoft Word, Excel and Outlook
- Excellent verbal and written communication skills
- Successful candidates are those who seek to thrive in an environment of operational excellence.
OFFERING excellent benefits including: medical, dental, vision, flexible spending account, long term disability, life insurance, 401K and unlimited opportunities!
Starting Pay Rate is $23.00/hour
Hours: Monday thru Friday, 8:30am-4:30pm (no nights or weekends)