Customer Service Representative

Job Details:

Permanent Full-Time (CUPE 1329)

Posting Status:

Open to all current Town of Oakville employees and external applicants

Closing Date:

Applications for this position must be received at oakville.ca by no later than 11:59pm on September 17, 2026.

This job posting is for an existing vacancy and therefore will be filled accordingly.

Job Responsibilities:

• Responsible for the timely, professional, courteous and effective handling of Recreation and Culture inquiries and service requests
• Receive, process, and follow-up on program registrations, memberships, and facility booking requests
• Receive and provide accurate information to public and internal clients
• Provide support for customers using the online registration system
• Provide support in administration of fee assistance program
• Update and maintain client data base as needed
• Perform program modifications on behalf of department staff as needed
• Perform a variety of financial transactions for the Recreation and Culture department including utilizing the Point-of-Sale system
• Preparation and reconciliation of daily bank deposits
• Support customer account inquiries and follow up with various department staff to resolve accounting issues
• Provide support to other department staff as required
• Assist in quality assurance initiatives to ensure information is accurate for self-service offerings to the public, while promoting good customer service
• Responsible for sorting and processing mail and deliveries
• Maintain accurate document record retention
• Ensure all data entry complies with Town policies and procedures
• Generally, promote the overall operation of Oakville's Recreation & Culture department goals
• Perform other duties as assigned

Qualifications:

• Completion of secondary school diploma in Business Administration, Hospitality, or Recreation and Leisure
• At least 2 years of experience in customer service/public relations and working effectively within a team environment
• Knowledge of the Recreation and Culture department's programs and operations in addition to Town wide and regional responsibilities
• General knowledge of accounting principles for cash handling
• Ability to multitask under pressure, prioritize work tasks, problem solve and demonstrate attention to detail
• Ability to effectively communicate both verbally and in writing
• Proficiency in Microsoft Office Suite. Knowledge of the Xplor Recreation software system would be an asset

DATED: September 3, 2026

The Town's recruitment software includes elements of artificial intelligence to assist in the screening and short-listing of qualified candidates.

This job profile reflects the general requirements necessary to perform the principal functions of the job. This does not include all of the work requirements of the job. Applicants are required to demonstrate through their application and in the interview process that their qualifications match those specified. The minimum threshold score for the interview is 75%.

We thank all applicants and advise that only those selected for an interview will be contacted.