Location: Odessa, FL 33356 Duration: 20-week contract, potential for extension or conversion Pay Rate: $17.00/hour Schedule: Shifts and days vary (40 hours/week)
Position Overview We are seeking a Customer Service Representative to join a fast-paced team focused on providing excellent service to customers, business partners, and drivers. In this role, you will serve as a key point of contact, helping resolve customer concerns, monitor deliveries, and ensure orders are processed accurately and efficiently. This is a great opportunity for someone who enjoys working in a busy environment, solving problems, and providing a positive customer experience.Key Responsibilities
Assist customers, business partners, and drivers by phone and email
Respond to customer questions and complaints in a professional and timely manner
Identify, troubleshoot, and resolve customer issues
Monitor delivery routes and provide updates as needed
Scan haul-away pods and verify required stamps
Process delivery order changes and cancellations
Maintain accurate information while handling multiple tasks simultaneously
Qualifications
Required:
Experience using Microsoft Office, including Word, Excel, PowerPoint, and similar programs
Strong communication and customer service skills
Ability to troubleshoot issues and provide effective solutions
Strong organizational and multitasking abilities
Ability to remain calm and professional in a fast-paced environment
Preferred:
High school diploma or equivalent
At least 1 year of related customer service experience
Previous call center or high-volume customer service experience
CRG is a provider of Executive & Professional Search, Direct Hire & Contract Staffing, and Outsource IT Solutions. We have a team of 500 operating out of 7 Offices in the U.S. & Latin America. Established in 1994, we have completed over 3,000 Searches, 10,000 Contract Placements, and 100 Outsource IT Engagements. www.getCRG.com
Company Description
CRG is a provider of Executive & Professional Search, Direct Hire & Contract Staffing, and Outsource IT Solutions. We have a team of 500 operating out of 7 Offices in the U.S. & Latin America. Established in 1994, we have completed over 3,000 Searches, 10,000 Contract Placements, and 100 Outsource IT Engagements. www.getCRG.com
Numbers & Facts
Location
Odessa, FL
Skills
Call Centersunmatched
Communication Skillsunmatched
Customer Experienceunmatched
Customer Support/Serviceunmatched
Data Qualityunmatched
High School Diplomaunmatched
Identify Issuesunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft PowerPointunmatched
Microsoft Wordunmatched
Multitaskingunmatched
Organizational Skillsunmatched
Outsourcingunmatched
Problem Solving Skillsunmatched
Resolve Customer Issuesunmatched
Time Managementunmatched
Transportation Routingunmatched
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