Customer Service Representative

Customer Service Representative

Location: Odessa, FL

Duration: Contract

Pay Rate: Up to $17/hr

Schedule: Varies based on business needs

Position Overview

We are seeking a Customer Service Representative to support daily transportation and logistics operations. In this role, you will work closely with customers, business partners, and drivers to ensure timely deliveries, resolve service issues, and provide exceptional customer support in a fast-paced environment.

Key Responsibilities

• Dispatch and communicate with drivers.

• Provide customer support via phone and email.

• Resolve customer inquiries and complaints professionally.

• Monitor delivery routes and shipment progress.

• Process delivery changes and cancellations.

• Verify delivery documentation and scan proof of delivery (POD) records.

• Maintain accurate records using Microsoft Office applications.

• Collaborate with internal teams to ensure excellent customer service.

Required Qualifications

• Experience using Microsoft Office (Word, Excel, PowerPoint, and Outlook).

• Strong communication and customer service skills.

• Excellent organizational and multitasking abilities.

• Ability to work in a fast-paced, deadline-driven environment.

Preferred Qualifications

• High school diploma or equivalent.

• At least 1 year of customer service or call center experience.

• Experience in transportation, logistics, or dispatch operations.

• Strong problem-solving skills and attention to detail.