Job Description
Job Description
Job Description
Customer Service Representative/Office Assistant
Automation Personnel Services is seeking dependable and hardworking Customer Service Representative/ Office Assistant to act as a liaison between customers, vendors, and other departments within a company in Moody, AL. Processing orders, assisting with complaints, errors, account questions, billing, cancellations, payments and order follow-ups and other inquiries.
Automation Personnel Services is seeking dependable and hardworking Customer Service Representative/ Office Assistant to act as a liaison between customers, vendors, and other departments within a company in Moody, AL. Processing orders, assisting with complaints, errors, account questions, billing, cancellations, payments and order follow-ups and other inquiries.
Pay Rate
$18.00 - $20.00hr. depending on experience
$18.00 - $20.00hr. depending on experience
Schedule and Hours
Monday through Friday 7:00am-4:00pm
Monday through Friday 7:00am-4:00pm
Customer Service Representative/ Office Assistant-Duties and Responsibilities
Customer Service Representative
- Enter and process customer orders, changes, and returns according to procedures and policies.
- Listen, document, and help resolve conflicts with customers.
- Answer questions or handle complaints from customers.
- Forward phone calls, emails, and requests for information.
- Provide information to customers about order status and product inquiries.
- Attend order status meetings then send communication to customers on the same day.
- Communicate requests from customers to sales/production.
- Establish new customer accounts, enter account information.
- Select appropriate responses to customer issues and work to resolve them.
- Refer advanced cases to management (Sales/ production/ GM) for resolution, providing background information.
- Track and assist with freight related issues
- Contact customers to verify and update account information.
- Answer questions about terms of sale and refer advanced cases to sales department.
- Answer product and service questions or refer to appropriate salesperson.
- Assist sales department with communicating changes and information to customers.
- Other assignments as requested by immediate supervisor or senior management.
Office Assistant
- Greet guests professionally.
- Organize and maintain filing systems
- Organize and maintain common office areas
- Send weekly customer past due invoices and follow-up emails.
- Work closely with the account receivables and credit department to assist in dispute resolution.
- Assist Accounting/ Office Manager with various projects.
Customer Service Representative/ Office Assistant - Qualifications and Requirements
- High School Diploma or equivalent.
- Good attention to detail.
- 1-3 years of experience in a food service or food manufacturing environment preferred.
- Ability to thrive in fast paced environment, multitasking while keeping focus on the customer.
- Ability to communicate to all levels of the organization.
- Basic knowledge of computer software and office systems.
- Excellent listening skills with an empathetic voice and manner.
- Dedication to customer satisfaction.
- Ability to pass a computer test.
- Ability to pass National Background check and Drug Screening.
Job Type
Full-time, temporary to hire
Full-time, temporary to hire
Benefits
- Weekly Pay
- Medical, dental, vision, short-term disability, and life insurance
- 40 Hours Service Bonus after 1 year of continuous service and 1500 hours
- 6 paid Holidays after 1 year of continuous service and 1500 hours
401(k) Retirement Plan
Automation Personnel Services is the only staffing agency specializing in manufacturing and industrial roles that offers 401(k) matching to all eligible contingent and temporary associates.
Automation Personnel Services is the only staffing agency specializing in manufacturing and industrial roles that offers 401(k) matching to all eligible contingent and temporary associates.
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Numbers & Facts
| Location | Moody, AL |
| Industry | Staffing/Employment Agencies |
| Salary | $18–$20 Per Hour |
| Company Size | 10,000 employees or more |
| Year Founded | 1990 |
| Website | http://www.apstemps.com/ |
About Company
Automation Personnel Services, Inc. was founded in 1990 in Birmingham, Alabama.
Automation has grown to a national company with offices throughout the United States, including Alabama, California, Florida, Georgia, Tennessee, North Carolina, South Carolina, Louisiana, Texas and Mississippi.
Automation Personnel Services is the largest independently owned staffing company in Alabama.
Automation is a member of the American Staffing Association and the Alabama Staffing Association.
Automation has grown to a national company with offices throughout the United States, including Alabama, California, Florida, Georgia, Tennessee, North Carolina, South Carolina, Louisiana, Texas and Mississippi.
Automation Personnel Services is the largest independently owned staffing company in Alabama.
Automation is a member of the American Staffing Association and the Alabama Staffing Association.
Skills
- Accountingunmatched
- Accounts Receivableunmatched
- Administrative Skillsunmatched
- Automationunmatched
- Background Investigationunmatched
- Billingunmatched
- Cargo/Freightunmatched
- Communication Skillsunmatched
- Computer Softwareunmatched
- Computer Testingunmatched
- Customer Relationsunmatched
- Customer Satisfactionunmatched
- Customer Support/Serviceunmatched
- Detail Orientedunmatched
- Disability Insuranceunmatched
- Food Productionunmatched
- Food Servicesunmatched
- High School Diplomaunmatched
- Life Insuranceunmatched
- Manufacturingunmatched
- Multitaskingunmatched
- Office Managementunmatched
- Order Processingunmatched
- Past Due Accountsunmatched
- Recruiting/Staffing Agencyunmatched
- Request for Information (RFI)unmatched
- Resolve Customer Issuesunmatched
- Salesunmatched
- Systems Maintenanceunmatched
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