Customer Service Representative

aceto

Ogden, UT

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JOB DETAILS

SKILLS

Accounting, Administrative Skills, Billing, Business Growth, Communication Skills, Corporate Policies, Customer Experience, Customer Relations, Customer Satisfaction, Customer Service Management, Customer Support/Service, Data Entry, Develop and Maintain Customers, Document Control, Documentation, ERP (Enterprise Resource Planning), Establish Priorities, Field Sales, GMP (Good Manufacturing Practices), Google Apps, High School Diploma, Inside Sales, Logistics, Logistics Analysis, Logistics Management, Maintain Compliance, Manufacturing, Mathematics, Microsoft Excel, Microsoft PowerPoint, Microsoft Windows Operating System, Microsoft Word, Office Equipment, Order Delivery, Order Management, Order Processing, Order/Customer Fulfillment, Physical Demands, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Product Pricing, Purchase Orders, Regulatory Compliance, Research & Development (R&D), Resolve Customer Issues, Risk Management, Sales, Sales Management, Set Goals, Shipping/Receiving, Team Player, Time Management, Trade Shows, Warehousing, Willing to Travel, Word Processing, Writing Skills

LOCATION

Ogden, UT

POSTED

1 day ago

Actylis is a global solutions provider with over 75 years of experience, specializing in streamlining the management of critical ingredients and raw materials for our business partners.

We offer both sourcing and manufacturing solutions tailored to meet diverse and evolving needs, ensuring areliable, agile, and secure supply network. Our commitment to customization allows us to create flexible solutions, whether it's a unique specification, custom packaging, or tailored logistics strategies.

With deep expertise in quality and regulatory compliance, sourcing and logistics management, analytical services, and R&D support, we reduce complexities and mitigate risks, empowering our partners to focus on growing their business.

In furtherance of that goal, Actylis is seeking new members of the team. This expansion, coupled with a comprehensive benefits package, and opportunities for challenge and growth, make Actylis the ideal place to work and thrive. We hope you'll consider joining us!

Position Summary

This position is an integral part of the sales team and responsible for all activities regarding customer purchase orders, order confirmation, and shipping communication to ensure we meet or exceed customer expectations. Effective written and verbal communication to prioritize building and maintaining business relationships with customers while maintaining open order reports in real time to ensure reliable communication with key stakeholders to achieve business objectives. Requires person to work effectively with multiple sales personnel and relies on experience and judgment to accomplish identified company goals.

Responsibilities will include:

This position is the first point of contact with continued contact throughout the lead time and production cycle, answering queries and providing the timely service our customers need
Provide exceptional customer service to sales managers and customers via email communication
Coordinate and work closely with sales team to manage customer orders, pricing, provide product availability & information and recommendations where appropriate or requested
Resolve customer complaints and issues in a timely and professional manner
Create and maintain customer accounts in our system
Process customer orders and provide accurate order tracking information
Coordinate with shipping department to ensure timely delivery of customer orders
Meet or exceed customer service expectations, including response time, accuracy, and order fulfillment
Ensure compliance with company policies and procedures
Prepare purchase orders and sales orders, relay pertinent order information to customers, sales and logistics
Take responsibility to provide excellent customer service, including following up on all purchase orders, tracking sales orders & sample tracking
Take ownership to ensure outstanding customer experience/satisfaction and provide professional customer support by prompt handling of customer questions and concerns
Provide verification for pricing, inventory, terms and conditions, and special requirement as applicable
Prepare C of A's as necessary
Prepare Letters of Credit, Shipping exception forms, credit memos, and other forms as necessary
Be able to run a variety of reports out of Sage ERP system (training provided)
Learn new software applications as job functions require
Assist Product Business Manager as needed and providing back-up support
Receives and checks purchase orders for pricing and detail accuracy, enters the orders into the system, and confirms back to the customer that the order has been received and gives an approximate ship date
Targets 24-hour timeline from time of order receipt to time of order confirmation
Maintains an accurate open order report and coordinates with production and quality as product is manufactured and released for shipment
Works closely with warehouse to identify and prepare shipments once product is released and creates commercial invoices and other documentation when required for shipments being exported to domestic and international destinations
Creates pro forma invoices for customers requiring pre-payment and ensures receipt of payment prior to shipment
Works with accounting department and assists in light accounting procedures that pertain to their customers
Sends aging reports and assists in fund collection as needed/required.
Other duties as assigned

Required Experience & Knowledge

Education/Training:

High School Diploma required, college degree helpful
Proficiency in Windows, Word, Excel, Power Point, Google Apps, and the ability to learn additional computer programs is required
Background in science, math, and accounting is helpful but not required
Understanding of GMP or other document control processes also helpful, but not required

Experience/Background:

3+ years of experience in customer service and/or secretarial duties
Excellent verbal and written communication skills
Understanding of word processing and computer applications, data entry, and report preparation
Ability to work independently and as a team player
Positive, empathetic, and professional attitude towards customers and colleagues
Proven record of working across functional teams, inside & outside sales/logistics
Highly disciplined work ethic

Physical Demand

The physical demands for this position include sitting for long periods of time, using a computer, and performing administrative tasks. The individual may be required to stand, walk, lift, or move boxes or other office equipment, which could range in weight from light to moderately heavy. Some travel may be required for attending trade shows, customer meetings, or other events.

Work Environment

This position is primarily desk-based, but may require occasional visits to production areas.

Actylis is an Equal Opportunity Employer. Actylis US does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.

About the Company

aceto

Aceto Corporation is a value added distributor transforming toward pharmaceuticals. Founded in 1947, is an international marketing, sales and distribution company organized into three business segments. Human Health:Finished Dosage Form Generics and Nutritionals. This includes Rising Pharmaceuticals, our generic branded pharmaceutical subsidiary (www.risingpharma.com). Pharmaceutical Ingredients: Pharmaceutical Intermediates and Active Pharmaceutical Ingredients (APIs). Performance Chemicals: Specialty Chemicals and Agricultural Protection Products. What makes Aceto unique? Aceto functions as a virtual manufacturing company, distributing more than 1,100 chemical compounds used principally as raw materials or finished products. With business operations in nine countries, Aceto’s global reach is distinctive in the industry, enabling the Company to source and supply quality products on a worldwide basis. Leveraging local professionals, Aceto sources more than two-thirds of its products from Asia, buying from approximately 500 companies in China and 200 in India. Global Technical Network – A strong global technical network differentiates Aceto from commodity distribution companies. With regional managers in the United States, Europe and Asia, Aceto provides regulatory support and quality assurance for customers and suppliers worldwide. Aceto’s regulatory network ensures that the product quality is manufactured to applicable required standards and conforms to customer specifications for its intended end use. Experienced Staff – Highly experienced staff, one-third of whom are technically trained, enable Aceto to meet individual customer needs. Our marketing, sales, regulatory and technical professionals possess an intimate knowledge of worldwide sources of supply and product applications, as well as statutory and technical requirements.

COMPANY SIZE

100 to 499 employees

INDUSTRY

Manufacturing - Other

FOUNDED

1947

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