Customer Service Representative

About Becklar

Becklar delivers the industry’s only SMART Critical Event Protection Platform, combining advanced AI technology with skilled operators to provide rapid monitoring and response for people, property, and employees. Our solutions span video monitoring, remote guarding, workforce safety, personal health and safety, and critical event response—designed to act in the moments that matter most.

Headquartered in Ogden, Utah, Becklar is one of the nation’s largest and fastest-growing monitoring companies, protecting more than 2.2 million subscribers daily. Guided by our mission to create a safer world through innovative technology and caring people, we live our We Care F.I.R.S.T. values—Fun, Innovative, Relationship-driven, Service-focused, and Team-oriented.

At Becklar we are defined by our core values: We Care, We're Fun, We're Innovative, We value Relationships, We give great Service, and We work as a team to extend trust. In short, We Care F.I.R.S.T.!. We are looking for a Recruiter that can help attract amazing talent by showing off our culture every day. We are a leader in the safety solutions and IoT space and we currently grow by over 200,000 accounts each year. In order to maintain this lead, we need exceptionally motivated, capable and driven people like you. Great talent attracts great talent! In this role you will have the chance to offer candidates a fast-paced and collaborative environment where each of us gets to contribute to the company’s success and bring our best selves to work every day. You will work closely with hiring managers to understand new position requirements, creatively source new candidates, and manage the entire hiring process.

What you'll do:

• Respond to any questions or concerns from the VAs and establish positive relationships
• Answer any questions or concerns from end users while providing excellent customer service
• Work as a member of the team to achieve our standard of quality of work and goals
• Maintain attention to detail while working through job duties
• Use critical thinking as new situations and problems arise
• Maintain professionalism, security, and integrity to ourselves, co-workers, and customers

Responsibilities / Duties / Tasks:

• Process orders from the VAs in a timely manner while maintaining accuracy
• Communicate with VAs about orders
• Create sales orders in Netsuite
• Activate device through Orion
• Ensure all orders are processed for the day

• Create and send invoices after orders have been processed
• Send invoices within 24 hrs

• Assist end users in setting up their accounts, activating, and testing their devices
• Process returns, replacements, and accessories that are needed by end users
• Cross train in shipping and RMA testing
• When needed help ship out devices
• Account for inventory
• Test returned devices for defects

• Adapt to new processes and technology
• Assist with projects as required
• Work with other departments to maintain efficiency and find resolutions to larger technical issues
• Other duties as prescribed - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

What you'll need:

• Maintain a consistent and predictable schedule
• Proficiency with Microsoft Office/Google Products
• Customer Service experience preferred
• Strong communication skills
• Strong interpersonal skills with the ability to work cohesively within a team environment
• Self-manage with moderate supervision
• Team player with can-do attitude
• Results-oriented, creative-problem solver; Able to meet deadlines
• Attention to detail, focus, follow-up and follow-through; methodical time management

What you'll get

• Tuition Reimbursement after 6 months
• Flexible work schedule
• Hybrid work
• 18.00 an hour
• Matching 401k

What’s in it for you?

At Becklar, we’re driven by a bold purpose: protecting people, property, and employees when it matters most. We work hard toward meaningful goals, but we believe great work happens when people feel supported, connected, and genuinely enjoy what they do. Life at Becklar is built on trust, teamwork, and moments that matter — and we back that up with benefits designed to support you both at work and beyond.

Here’s a snapshot of what we offer:

• Competitive compensation and opportunities to share in our success

• Comprehensive health benefit plans to support you and your wellbeing

• 401(k) retirement plan with company contribution

• Inclusive parental leave designed to support all parents and caregivers

• Wellbeing and lifestyle perks to support personal growth, connection, and balance

• Generous PTO so you can recharge, give back, and take care of what matters most

EEO Statement

Becklar is an equal opportunity employer and is committed to creating a workplace free of discrimination and harassment. We make employment decisions based on business needs, job requirements, and skills, without regard to any status protected under applicable federal, state, or local law.

Even if you don’t match the job description, please reach out to us or follow us on any other social media to see potential jobs that match your skillset.