Job Description
- Light clerical work including answering/screening/telephone calls to the appropriate person, resolution of calls (orders, quotes, etc).
- Respond to customer requests for information concerning order tracking, order expediting and product availability.
- Perform order entry at both sales invoicing level and request for products from supply plants.
- Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.
- Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately.
- Process all necessary paperwork for the daily operation of the sales center as required.
- Other duties as assigned.
- 1-3 years Customer Service experience, door industry preferred
- Attention to detail and problem solving.
- Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.
- Working knowledge of PC's and related software including MS Word, Excel, Access, Lotus Notes, etc.
- Strong math skills required.
- Willingness to learn product and processes, and work as a team
Numbers & Facts
| Location | Oklahoma City, OK |
| Industry | Construction |
| Company Size | 1,500 to 1,999 employees |
| Year Founded | 1921 |
| Website | http://www.overheaddoor.com |
About Company
Overhead Door Corporation pioneered the upward-acting door industry, inventing the first upward-acting door in 1921 and the first electric door opener in 1926. Today, we continue to be the industry leader through the strength of our product innovation, superior craftsmanship and outstanding customer support, underscoring a legacy of quality, expertise and integrity. With four operating divisions (Access Systems Division, Genie, Horton, TODCO) and 22 manufacturing facilities across the US, UK and Europe, we are committed to offering products and services that provide safety, security and convenience to satisfy our customer's needs. That's why design and construction professionals specify Overhead Door Corporation products more often than any other brand.
Skills
- Billingunmatched
- Communication Skillsunmatched
- Customer Support/Serviceunmatched
- Detail Orientedunmatched
- HCL/Lotus Notesunmatched
- Mathematicsunmatched
- Microsoft Access Databaseunmatched
- Microsoft Excelunmatched
- Microsoft Wordunmatched
- Order Processingunmatched
- Presentation/Verbal Skillsunmatched
- Problem Solving Skillsunmatched
- Request for Information (RFI)unmatched
- Salesunmatched
- Sales Operationsunmatched
- Team Playerunmatched
- Telephone Skillsunmatched
- Writing Skillsunmatched
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