• Minimum of 1 year of customer service experience
• High school diploma or equivalent required
• Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook
• Strong computer and data entry skills
• Excellent verbal and written communication skills
• Ability to analyze customer needs and resolve issues independently
• Strong multitasking, organization, and problem-solving abilities
• Ability to learn financial products, policies, and procedures
• Commitment to delivering exceptional customer service
• Provide customer and branch support by phone and written communication
• Assist customers with account inquiries, transactions, transfers, and technical support requests
• Deliver accurate information while adhering to company policies and compliance requirements
• Navigate multiple computer systems to research and resolve customer issues efficiently
• Document customer interactions accurately and completely
• Prioritize multiple requests while meeting service expectations and deadlines
• Meet quality, productivity, attendance, and schedule adherence goals
• Stay current on products, processes, and system updates while contributing to continuous improvement initiatives
TTEC is hiring a Customer Service Representative – Financial Services in Oklahoma City, OK. In this role, you'll provide high-quality customer support for a leading financial services organization by assisting customers with account questions, transactions, transfers, and service requests. Qualified candidates should have at least 1 year of customer service experience, a high school diploma or equivalent, strong computer skills, and proficiency with Microsoft Office.
TTEC is a global leader in customer experience, combining technology, AI, consulting, and human expertise to help some of the world's leading brands deliver exceptional service. The company is recognized as a Great Place to Work and is committed to fostering an inclusive workplace where employees are supported, valued, and empowered to build meaningful careers. TTEC is proud to be an Equal Opportunity Employer and welcomes qualified candidates from all backgrounds.