Customer Service Representative / Customer Account Representative
Pay:$20.00 per hour
Location:Oklahoma City, OK
Shift:MondayFriday | 8:00 AM 5:00 PM
Weekends:No Weekends
Job Type:Temp-to-Hire
Job Order #:139994
Position Overview
Stand-By Personnel is seeking a professional and dependable Customer Service Representative / Customer Account Representative for a temp-to-hire opportunity in Oklahoma City. This position serves as a primary point of contact for existing and prospective customers and plays an important role in supporting the entire customer order process.
The Customer Service Representative will respond to inquiries, provide pricing and product information, prepare quotes, process sales orders and returns, and coordinate with Production, Sales, Accounting, Receiving, and other departments to ensure customer needs are handled accurately and efficiently.
The ideal candidate has strong communication, organization, and problem-solving skills and is comfortable managing multiple customer accounts and requests in a fast-paced professional environment.
Required Experience & Skills
High school diploma or equivalent required
Previous customer service or account representative experience preferred
Strong written and verbal communication skills
Excellent customer service and relationship-building abilities
Proficiency with Microsoft Office
Strong active-listening and critical-thinking skills
Ability to research and resolve routine customer concerns
Strong attention to detail and order accuracy
Ability to manage multiple requests and priorities simultaneously
Strong organizational and time-management skills
Comfortable communicating with customers and multiple internal departments
Ability to work independently and as part of a team
Professional demeanor and dependable attendance
Essential Duties & Responsibilities
Serve as a primary point of contact for existing and potential customers
Respond to customer requests, questions, and general inquiries
Provide accurate product and pricing information
Prepare and send customer price quotes
Provide product literature, references, and other requested information
Process customer sales orders accurately
Coordinate sales orders through completion
Prepare sales order configurations and pricing information
Monitor customer orders and help ensure requirements are being met
Research customer questions and provide accurate, timely responses
Maintain positive and professional customer relationships
Coordinate with internal departments to resolve customer needs
Maintain accurate customer and order information
Provide excellent customer service throughout the entire order process
Sales & Account Support
Support outside Sales Representatives with customer and order needs
Prepare pricing quotes and related customer documentation
Provide requested product information to customers
Help coordinate order requirements between customers and internal teams
Maintain effective communication regarding order status and customer expectations
Assist with resolving pricing, order, or product questions
Support ongoing customer relationships and account-management activities
Order Processing Responsibilities
Enter and process customer sales orders
Verify order information for accuracy
Prepare required sales order configurations
Coordinate orders with Production and other departments
Monitor order progress and communicate potential delays
Work with Production to expedite orders when necessary
Help ensure customer shipments are completed on time
Communicate relevant order updates to customers and internal personnel
Returns & Customer Issue Resolution
Process paperwork for returned goods
Coordinate returned products with Receiving and Accounting
Research customer concerns and order discrepancies
Help determine appropriate solutions for routine customer issues
Communicate professionally when resolving customer concerns
Maintain accurate documentation throughout the return and resolution process
Cross-Department Coordination
This position regularly works with:
Sales
Production
Accounting
Receiving
Shipping
Management
Other internal support departments
Strong communication and follow-through are essential to ensuring customer needs are handled efficiently from initial inquiry through final shipment.
Preferred Qualifications
Previous Customer Service Representative experience
Customer Account Representative or Account Coordinator experience
Manufacturing industry experience
Sales support experience
Order-entry and order-management experience
Quoting and pricing experience
Visual ERP experience
Microsoft Excel, Word, and Outlook experience
Customer return/RMA processing experience
Experience coordinating between Production, Sales, and Accounting
Administrative support experience
Key Skills for Success
Customer service
Account management
Order processing
Quote preparation
Sales support
Microsoft Office
Active listening
Problem-solving
Critical thinking
Attention to detail
Multitasking
Cross-functional communication
Professionalism and follow-through
Work Environment
Professional office and customer service environment
Regular computer, telephone, and email communication
Frequent interaction with customers, Sales, Production, Accounting, Receiving, and other departments
Fast-paced environment requiring management of multiple customer requests and orders
Detail-focused position requiring accurate pricing, order entry, and customer documentation
Stable MondayFriday schedule with no weekend work
Why You'll Want This Opportunity
Starting pay of $20.00/hour
Stable MondayFriday | 8:00 AM 5:00 PM schedule
No weekends
Long-term temp-to-hire opportunity
Weekly pay
Professional office environment
Gain experience in customer service, sales support, and manufacturing operations
Build valuable account-management and order-processing experience
Work directly with Sales, Production, Accounting, and other departments
Excellent opportunity for continued growth in Customer Service, Account Management, Sales Support, or Operations
Ready to Apply?
Apply today for immediate consideration or call/text 405-367-3076 for more information.
You can also apply in person at:
Stand-By Personnel Oklahoma City
3625 S. Council Rd.
Oklahoma City, OK 73179
MondayFriday | 8 AM 4 PM