Communication Skills, Compensation and Benefits, Computer Skills, Corporate Policies, Customer Experience, Customer Relations, Customer Support/Service, Develop and Maintain Customers, Employee Benefits, Marketing, Microsoft Excel, Microsoft Office, Microsoft Outlook, Needs Assessment, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Professional License, Project/Program Coordination, Promotional Products, Resolve Customer Issues, Root Cause Analysis, Salesforce.com, Secondary School, Team Player, Time Management
Customer Service Representative
Taylor DM Brands is looking for a Customer Service Representative to join the team onsite in one of our offices in either Amsterdam, NY, Dayton, OH or White Bear Lake, MN to establish and maintain relationships with customers on behalf of the company by ensuring that all customer requirements and needs are completely met. As a CSR, you must convey to the customer a sense of expertise in our products and solutions. The position is also responsible for communicating customer requirements to other teams, in accordance with company policies and procedures.
Your Hours: Monday - Friday, 8:00am – 5:00pm ET, onsite
Your Responsibilities
- Manage all communications — written, verbal, and in person — in a professional, proactive, and efficient manner.
- Own escalations and concerns on behalf of the customer immediately through root cause analysis and permanent resolution.
- Successfully establish, manage, and exceed customer expectations throughout all engagements.
- Engage appropriate resources to assist or resolve service issues as necessary.
- Review internal and external communication, quotes, designs, proofs, reports, and other work products for accuracy and improvement opportunities.
- Manage workflow to meet customer deadlines in a team environment.
- Continue to sharpen skills and drive personal growth enabling career progression and further elevation of the customer experience.
- Coordinate projects and complex customer deliverables.
You Must Have
- The ability to understand and appropriately use the company pricing system and policies.
- The ability to understand and help the customer articulate their needs.
- Ability to effectively present and discuss products and services in a way that conveys quality, integrity, and a superior understanding of customer needs.
- Ability to resolve all customer needs — orders, requests, follow-up activity — across multiple systems and functions courteously, efficiently, quickly, and accurately.
- Ability to autonomously manage multiple-solution customers and related demands with ease.
- Ability to work independently and as part of a team to deliver a consistent, exceptional customer experience.
- High school education
We Would Also Prefer
- 2 years of college.
- 3 years of related/relevant experience.
- Experience in print, marketing, or promotional products.
- Salesforce.com knowledge.
- Strong MS Office skills, especially Excel and Outlook.
- Advanced computer experience and ability to implement new technologies.
The anticipated hourly range for this position is $18 - 22 per hour. The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation's total compensation and benefits package for employee.
Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.