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Customer Service Representative - Onsite

Tailored Management

Pennington, NJ

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JOB DETAILS
SALARY
SKILLS
Brokerage, Call Centers, Call Volume, Coaching, Communication Skills, Computer Skills, Continuous Improvement, Customer Escalations, Customer Relations, Customer Support/Service, Health Plan, Information Technology & Information Systems, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Onboarding, Sales Management
LOCATION
Pennington, NJ
POSTED
Today
Customer Service Representative Location : 1400 Brokerage Dr, Pennington, NJ 08534 Pay Rate : $21/hour Training Hours : Monday - Friday, 9:00 AM - 5:30 PM EST. Training will be conducted on-site in a virtual setting. Post-Training Shifts : Monday - Friday, 8-hour shifts with a 30-minute lunch. Shift hours may fall anytime between 9:00 AM and 10:00 PM EST. Start Date : 2/2/2026, pending onboarding completion Contract : Initial 12-month contract Contract Extension or Conversion to FTE: Based on performance, attendance, and business needs Access to Health Benefits Overview We are seeking a Client Service Representative to join our Health Benefits Solutions team. This role serves consumers with Health Savings Accounts offered through employer-sponsored benefit plans. The ideal candidate will provide clear information and guide clients through various inquiries, including filing claims, ordering debit cards, password resets, and locating statements. This position requires the ability to navigate multiple systems and screens while engaging clients and accurately entering notes. A successful candidate will be comfortable working in a fast-paced, high-volume call center environment and possess strong de-escalation skills. Responsibilities: Serve as a primary point of contact for consumer inquiries regarding Health Savings Accounts. Provide clear and accurate information on a variety of topics, including filing claims, ordering debit cards, and account management. Navigate multiple systems simultaneously while maintaining engagement with the client. Accurately type relevant notes and information into the system. De-escalate difficult situations and prevent client dissatisfaction with respect and poise. Handle confidential and sensitive client information responsibly. Maintain a positive attitude and be receptive to coaching and continuous improvement. Required Skills & Qualifications: 2 years of customer service experience. Proficiency in Microsoft Outlook, Word, and PowerPoint. Ability to work under pressure in a fast-paced, high-volume environment. Strong communication skills with excellent grammar and professionalism. Proven ability to resolve and de-escalate client concerns effectively. Computer literacy and the ability to navigate multiple screens/systems simultaneously. Self-motivated and ambitious. TMCS5c143e31-5e48-4549-b638-05792d185386

About the Company

T

Tailored Management

CONNECTING TOP TALENT WITH TOP-TIER OPPORTUNITIES

Tailored Management is a global staffing firm that specializes in partnering with large organizations that run their contingent labor program in a VMS/MSP environment. We have the unique capacity to support programs across all scopes and geographic locations from a single headquarters, successfully elevating program performance across the board and minimizing costs, miscommunication and delivery times. But what do we really do? We bring together the best talent with the greatest opportunities.

COMPANY SIZE
1,000 to 1,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1968
WEBSITE
https://www.tailoredmanagement.com/

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