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Customer Service Representative (Onsite)

Intelogix Corporation

Winston Salem, NC

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JOB DETAILS
SALARY
SKILLS
Background Investigation, Communication Skills, Computer Skills, Credit Cards, Credit Processing, Customer Escalations, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Dental Insurance, English Language, Exceeded Sales Goal, Industry/Trade Analysis, Multilingual, Performance Metrics, Problem Solving Skills, Process Development, Resolve Customer Issues, Spanish Language, Team Player, Vision Plan
LOCATION
Winston Salem, NC
POSTED
Today
Pay rate: $18/hr ($19/hr for bilingual Spanish/English candidates)

Who we are:

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What's the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
  • Are you energetic, enthusiastic with an engaging personality?
  • Are you driven to deliver effective results while providing excellent customer service?
  • Do you have extraordinary communication skills?
What's in it for YOU?
  • Paid Training
  • Medical, Dental, and Vision Insurance
  • Paid Time Off
  • Employee Discounts
  • Full-time, non-seasonal
  • Career Advancement
Responsibilities
  • Serve as the primary point of contact for customers via phone
  • Process credit card payments over the phone or via Storefront for new and existing customers
  • Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
  • Maintain a thorough understanding of products, services and policies to effectively assist customers
  • Accurately document customer interactions and transactions across all tools/platforms
  • Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
  • Strive to exceed customer satisfaction goals and performance metrics
  • Continuously seek opportunities to improve the customer experience and streamline processes
  • Stay updated on product knowledge and industry trends to better assist customers
  • Ability to work within the defined hours of operation with flexibility needed on weekends and holidays
What We Look for in a Candidate:
  • Must be 18 years of age or older
  • High School Diploma or equivalent required
  • Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
  • Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
  • Excellent communication skills, both, oral and written
  • Superb attendance, so you can be there when our customers need us


All job offers are contingent upon completion of drug screen and background check.

About the Company

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Intelogix Corporation

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