Customer Service Representative

Position Summary

We are seeking a detail-oriented and customer-focused Customer Service Representative to join our Sales Department in Mira Loma, CA. The ideal candidate will be bilingual in English and Spanish, possess strong communication and problem-solving skills, and have experience supporting customers in a fast-paced environment. Experience in the food industry is preferred.

Key Responsibilities

• Process and manage customer orders, including adjustments and account maintenance.
• Resolve customer complaints by identifying issues, offering solutions, and ensuring timely follow-up.
• Coordinate with internal teams to support order fulfillment, delivery, and documentation.
• Maintain accurate records of customer interactions, orders, and account changes.
• Respond promptly and professionally to customer calls, emails, and messages.
• Assist customers with product information, pricing, and promotions.
• Handle special requests, including cancellations, returns, recalls, and manual orders.
• Track and manage pending tasks to ensure timely completion.
• Support cross-functional teamwork and assist with workload balancing as needed.
• Communicate payment and billing-related concerns with the Accounting team.
• Generate reports related to customer orders, account activity, and order history.

Qualifications & Skills

• High school diploma or equivalent required.
• Minimum of 2 years of relevant customer service or administrative experience.
• Experience in the food industry preferred.
• Bilingual in English and Spanish required.
• Strong communication, problem-solving, and multitasking abilities.
• Detail-oriented with the ability to follow established procedures and work collaboratively.
• Basic proficiency in Microsoft Excel, Word, and PowerPoint.

Work Schedule

• Monday through Friday
• 8:00 AM – 5:00 PM

Physical Requirements

• Ability to lift and carry up to 25 pounds.

Why Join Us?

Join a collaborative team where your customer service expertise helps drive operational excellence and customer satisfaction. We offer a supportive work environment, opportunities for growth, and competitive compensation based on your experience and qualifications.