The Fountain Group LLC logo

Customer Service Representative Opportunity

The Fountain Group LLC
  • New York, NY
  • Remote
  • $29.79 Per Hour
  • Quick Apply
Today

Job Description

Shift:

  • 1st shift Monday – Friday - Fully REMOTE
  • 6-month contract
 
Compensation:
  • Pay: $29.79/Hour
 
Overview:
  • This role will be responsible for working as a Digital Beauty Advisor across all social platforms by reactively engaging with fans and followers on a timely manner (TikTok, Facebook, Instagram, Twitter)
  • Support le Care public channels (social, R&R, Q&A) by providing insight, strategy recommendations and engagement as needed
  • Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer
  • The role is also responsible for recognizing and recommending new ways to influence consumers in their purchase decision
  • Alert critical customer complaints to internal Care and Brand teams and assist with problem solving
  • Provide social content and engagement recommendations based on consumer feedback and trends
  • Maintain 100% Reply Rate and established Response Time goals across social channels
  • Monitor personal social KPI's using Sprinklr
Qualifications:
  • Bachelor’s degree Required
  • 1-2 years' social media engagement experience Required
  • Proficient in Microsoft applications including PowerPoint, Word and Excel Required
  • Interest in beauty, fashion and/or lifestyle brands Preferred

Numbers & Facts

LocationNew York, NY (
Remote
)
IndustryStaffing/Employment Agencies
Company Size500 to 999 employees
Websitehttps://www.thefountaingroup.com/

About Company

The Fountain Group provides Contingent Labor, Statement-of-Work, and Contingent-to-Permanent resources to clients with an internal/external Contingent Labor Managed Service Program or Clients without a program. The Fountain Group is committed to the belief that we all share in the responsibility to conduct our businesses in a socially and environmentally responsible manner. We base this on the premise that a company is much more than the products it offers. The effect a company has on the environment, the people and the communities it serves reflects the company’s dedication to being not only a good business, but to being a good corporate citizen. The Fountain Group believes the key to servicing a client is to identify the client demand precisely. Therefore, The Fountain Group focused its efforts on building and developing a process, which can identify an exact match for our client’s needs. Our process utilizes modern technology combined with 30+ years of Talent Acquisition experience to deliver Precision resources. Financial strength is prominent among The Fountain Group’s corporate values. The future of our business will be built on the innovation, compassion, outstanding services and technology, but a solid financial foundation is required to carry us forward to meet our business goal and support our long term vision.

Skills

  • Content Developmentunmatched
  • Customer Support/Serviceunmatched
  • Customer/Client Researchunmatched
  • Facebookunmatched
  • Market Trend Analysisunmatched
  • Microsoft Excelunmatched
  • Microsoft PowerPointunmatched
  • Microsoft Product Familyunmatched
  • Microsoft Wordunmatched
  • Multiplatform/Cross-Platformunmatched
  • Performance Metricsunmatched
  • Problem Solving Skillsunmatched
  • Set Goalsunmatched
  • Time Managementunmatched
  • Twitterunmatched

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