Customer Service Representative
Location: Onsite
Schedule: Monday-Friday, 8:00 AM-5:00 PM
Pay: $18-$21/hour CONTRACT TO HIRE
About the Company
We're a leading distributor of products serving the tattoo, beauty, and pet grooming industries. Our team is passionate about delivering exceptional products and customer experiences while supporting professionals who are dedicated to their craft.
About the Role
We're looking for a Customer Service Associate who enjoys helping customers, solving problems, and working in a fast-paced environment. In this role, you'll be the first point of contact for customers, assisting with orders, repairs, returns, and product questions while working closely with internal teams to ensure a smooth customer experience.
If you're organized, detail-oriented, and enjoy multitasking, we'd love to meet you.
What You'll Do
Provide exceptional customer service via phone and email
Assist customers with product recommendations and order inquiries
Process returns, exchanges, and replacement orders
Coordinate product repairs with technicians and communicate repair updates to customers
Receive and log incoming repair shipments
Monitor repair and replacement payments in Shopify and NetSuite
Prepare and ship replacement orders
Process UPS claims for lost or damaged shipments
Handle return-to-sender shipments and resolve related issues
Work closely with operations and other departments to quickly resolve customer concerns
Stay informed on online orders and promotions
Support walk-in customers with repair intake and general assistance
Perform other duties as needed to support the team
What We're Looking For
2+ years of customer service or retail experience
Strong communication and interpersonal skills
Excellent organizational and time management abilities
Ability to multitask and prioritize in a fast-paced environment
Self-motivated with a positive, team-oriented attitude
Dependable, accountable, and able to work independently
Comfortable learning new systems (Shopify and NetSuite experience is a plus)
Interest in the tattoo, beauty, or creative arts industry is a bonus
Ability to lift up to 50 pounds and stand for extended periods
Reliable attendance and ability to work onsite Monday through Friday, 8:00 AM-5:00 PM
Why Join Us?
Competitive hourly pay
Stable Monday-Friday schedule
Collaborative and supportive team environment
Opportunity to work with well-known brands in creative industries
A role where you'll make a direct impact on the customer experience every day